Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating

5

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4

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3

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1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Aclof

Nov 24, 2024 on Shopify

Amazing app, i will rate it as 100

la CLIT

Nov 23, 2024 on Shopify

amazing customer support!

HVACR-SHOP.COM

Nov 22, 2024 on Shopify

The app is very easy to use and useful. Especially the support team, very fast. Thank you very much team. Hope the team will develop more new functions in the near future. I recommend this app.

Decor Interiors - House & Home

Nov 21, 2024 on Shopify

Great App, great customer service.

Pure Organic Vitamins

Nov 21, 2024 on Shopify

The customer service team at Moose: Live Chat is great. I worked with Anne to customize my chat widget to suit my brand perfectly. They were fast to reply and we were able to organize customizations quickly. I recommend them.

Thédora & Co.

Nov 19, 2024 on Shopify

OZ Health Singapore

Nov 18, 2024 on Shopify

I was impressed by how fast the response was during the support session with Anne. Thank you for the prompt replies!

BabyLoo

Nov 18, 2024 on Shopify

Perfect, thanks to Sam and her team !

Frukostproffsen

Nov 16, 2024 on Shopify

5/5 awesome

The Hay Experts

Nov 15, 2024 on Shopify

So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!

Royal Hellenic Transfers

Nov 15, 2024 on Shopify

I have a great experience with the advisors. They are very helpful and quick to resolve any issues you may be having. I recommend Moose.

DigitEpic

Nov 14, 2024 on Shopify

Moose: Live Chat WhatsApp, FAQ is super easy to use and works perfectly for my store. The WhatsApp integration is smooth, and the FAQ feature saves me so much time. Great support from the team too! Highly recommend it for any Shopify store!

My Store

Nov 14, 2024 on Shopify

the support is amazing

Scritta Led

Nov 14, 2024 on Shopify

Good

Dena Home

Nov 13, 2024 on Shopify

gazarshop

Nov 13, 2024 on Shopify

its help me a lot

Trippy Wearz

Nov 12, 2024 on Shopify

Mina was such a HUGE HELP!!!! Thank you so much!! excellent customer service!! Fast response times!!

Stablos

Nov 11, 2024 on Shopify

I was really eager to install an Live Chat and came across this app. Sam was amazing! She helped me in so many ways. As a Shopify store owner, I haven't seen any other app that focuses on future development like this one. They're offering a fantastic free service while aiming for growth. I wish them all the success!

Frankton's

Nov 11, 2024 on Shopify

We really needed to improve the way we were communicating with customers and knew a help desk system was the way forward. We wanted our customers to have many ways to contact us, but for us to deal with their enquiries from the same app. Moose Desk really does that. I've been in touch with their own customer services twice in the last 24 hours to have a few things tweaked and the response was quick and positive. Really rate this app!

Credible Hats

Nov 11, 2024 on Shopify

The app is great, cost-effective and fully customizable to your liking to match your brand. Also, I love their customer care service, they literally reply to you within minutes and solve any issues that you face at an instant. It is a great app.