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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (464)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Fluid Print Works

Jun 29, 2025  on Shopify

Donna helped me relocate my FAQ section to display perfectly under my header. Great and prompt customer service!

STYLIQ

Jun 29, 2025  on Shopify

Just seamless and easy to use, Although more customisations will be amazing

Iona Opal Australia

Jun 29, 2025  on Shopify

I can't believe that this is all offered free at the moment! The support is amazing. I sent a help request and it was out of hours but I got a reply from Thomas in about 2 minutes. Amazing service. The app itself is also very good, perfect for what I need.

Janka's Workshop

Jun 29, 2025  on Shopify

nomadnode.shop

Jun 28, 2025  on Shopify

Want to make your store feel more secure and trustworthy? This app helps you do it in minutes. I sell Digital Nomad Lifestyle Kits and decided to use Login/Authenticate so that customers can create accounts, log in securely, and feel confident making purchases. The setup was surprisingly easy

eliguard.lv

Jun 28, 2025  on Shopify

I’m really happy with MooseDesk – everything works perfectly! I’d especially like to highlight Donna’s support. She is incredibly responsive and always ready to help, even outside regular working hours. It’s rare to see such dedication and professionalism. Thank you!

Bilankas.world

Jun 27, 2025  on Shopify

OLIGARCH

Jun 27, 2025  on Shopify

Great service and quick response team for any queries and customisations. We'll see how app works in real time though in testing it works great.

Natural Styles

Jun 26, 2025  on Shopify

This app is very simple to use and surprisingly nice functions. Moreover, Helpdesk (Ms. Donna and her team) helped us a lot to answer our basic questions and requests to adjust the look on our web page. It was one of the best experiences in contacting support team on the Shopify app. Highly recommend to install this wonderful app and talking with their very nice, kind and skillful support team.

THroyal

Jun 26, 2025  on Shopify

D40Studio

Jun 24, 2025  on Shopify

Very easy to install and very responsive support team.

الكلان فيب

Jun 24, 2025  on Shopify

fully backed with super features in a simple organized designed. Awesome ! DONNA also is so supportive and very fast responder.

Fitaiim

Jun 23, 2025  on Shopify

I recently started using the Moose: Live chat and FAQ WhatsApp for my website, and it works perfectly, as I thought. The app interface is very friendly and easy to set up, and the support from the team is invaluable. I would recommend this app to everyone who wants to boost their business online.

Editarc

Jun 23, 2025  on Shopify

great app well recommended

Vottorie

Jun 22, 2025  on Shopify

Very good app, it has many features that other apps charge exorbitant prices for, customer service is very good, and they resolve problems quickly. Love it 10/10.

VoltCentre

Jun 22, 2025  on Shopify

Excellent

A Tech Solutions

Jun 22, 2025  on Shopify

Donna supports us a lot whenever we need it. Thanks Donna for that

PetFrame+

Jun 22, 2025  on Shopify

When I had some trouble during the initial setup, I reached out via chat, and the support team responded super quickly! The customer support is fantastic, which made me eager to keep using the app even more. I'm amazed that such a convenient tool is available for free right now. I'm super grateful—thank you so much!

RheoFit

Jun 20, 2025  on Shopify

Great service ever experienced!

Gaia Jewellery

Jun 17, 2025  on Shopify

Donna! You are amazing!

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