Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating

5

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What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Paw For Life

Dec 10, 2024 on Shopify

Anne, you are the BEST! Amazing Service! Thanks

innovaprint

Dec 08, 2024 on Shopify

quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.

Aroma Voyage™

Dec 07, 2024 on Shopify

Very good app, satisfy needs for customer services.

Books For Thought Library

Dec 07, 2024 on Shopify

Very easy App to use. Quick response from support! Very helpful and patient! Solved my issue in less than 5 minutes!

Software and Gaming

Dec 06, 2024 on Shopify

It really is a perfect app to use in your store. Stay easy in touch with your customers. Customize it so ifits pefect in your store. Ver good ticket system and chat function. The service is really top and the really take there time to help you if you got question. Now it is already so good and there is more to come.

Iconic Mart

Dec 06, 2024 on Shopify

good customer support and instant replies

Mazden

Dec 03, 2024 on Shopify

I'm giving Moose: Live Chat WhatsApp, FAQ a five-star rating because it's a solid app that integrates well with Shopify. A standout aspect for me has been the FREE customization and customer support, especially from Anne. She has been incredibly helpful, responding promptly to my queries and ensuring that any issues were resolved efficiently. Her dedication and professionalism significantly enhanced my experience. I would recommend this app to other Shopify store owners who need reliable chat and FAQ solutions.

Manav Kalamkari

Dec 03, 2024 on Shopify

best app for faq builder

My Store

Dec 02, 2024 on Shopify

My experience with Anne and Mia from customer support and the MooseDesk app has been exceptional so far. The app's features are fantastic, and the customer service is outstanding. Thank you, Anne! :)

Books For Thought Library

Dec 01, 2024 on Shopify

Very easy App to use. Quick response from support!

Elmore

Nov 29, 2024 on Shopify

Excellent

PRILIN

Nov 28, 2024 on Shopify

5555555555555555555555555 stars！

wowcanvas.ro

Nov 28, 2024 on Shopify

Great support! Great App Design! Enthusiastic about these people.

My Store

Nov 28, 2024 on Shopify

super nice！！！！！

Santino Style

Nov 27, 2024 on Shopify

Muy buen plugin, ideal para los que necesiten dar asistencia en su compra

UNFORGED

Nov 26, 2024 on Shopify

App looks great, still in early dev but main features are there. What sets this apart is their customer service which is amazing and are there to help you all the way. Big thanks to Riley!

My Store

Nov 26, 2024 on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing Messaging App with Outstanding Support! MooseDesk has been a game-changer for my Shopify store! The app is incredibly user-friendly and integrates seamlessly, making it so much easier to manage customer messages efficiently. What truly stands out is their customer support—it’s exceptional! The team responds lightning-fast and goes above and beyond to assist with any queries or concerns. It’s clear they genuinely care about their users. If you're looking for a reliable messaging solution for your store, I highly recommend MooseDesk. They’ve made my life so much easier, and I’m beyond satisfied with their service!

Hifi Media Store

Nov 24, 2024 on Shopify

The best application of this style that I've tried, very complete because in addition to having the chat widget, you can incorporate a faq page and a contact page. And best of all, the speed of the support to adapt it to my website! 100% recommendable!

Queenify Jewelry

Nov 24, 2024 on Shopify

Aclof

Nov 24, 2024 on Shopify

Amazing app, i will rate it as 100