Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (292)

Overall rating

5

274
4

2
3
2
1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

CodeXDeal

Apr 18, 2025 on Shopify

thank you for this nice easy and will configured APP fast support and very responsive , thank you Donna for your kind Help and support

Laia Papió

Apr 16, 2025 on Shopify

SUper y gratuita!

Ауто БИК

Apr 16, 2025 on Shopify

Fat Dwarf

Apr 16, 2025 on Shopify

I recently worked with Riley from Moose to set up live chat on my store, and I couldn’t be happier with the experience. Riley made the whole process smooth and stress-free—she patiently guided me through every step, promptly resolved any questions I had, and even fixed an issue in my site’s code I didn’t know existed. Her technical skills and helpful attitude really shone through, and I’m incredibly grateful for her expert assistance. If you need top-notch support for your live chat integration, I highly recommend reaching out to Riley!

IUIGA

Apr 10, 2025 on Shopify

Donna is very helpful during onboarding and replies instantly to any enquiries. It's a great app that syncs emails, live chat and Facebook messages as well. All under one roof!

Strechis

Apr 09, 2025 on Shopify

so far so good, customer support is great. Donna and Vince helped with customizing my app :).

TSL Co

Apr 08, 2025 on Shopify

Such a great app, free to use - and 5 star support. Especially Donna who helped me solve an issue! I really recommend this app.

The Summer Stop

Apr 08, 2025 on Shopify

quick easy support ! Thanks a lot Mia

BooksAdora

Apr 07, 2025 on Shopify

App features and support is quick and superb as hell. LOVED IT

Amoligno

Apr 07, 2025 on Shopify

Schnell zu installieren... Nachteil: Gehen noch nicht alle Funktionen

Baltic Retrofit

Apr 06, 2025 on Shopify

Very easy to use, great app. Also customer support is from next level ;) Thank you!

josydelices.com

Apr 06, 2025 on Shopify

Equipe très réactive et de bon conseil. En ca s de complications, l'équipe est disponible rapidement et le temps de réponse est assez rapide. Je recommande.

Northbull import

Apr 05, 2025 on Shopify

Riley was awesome helpful and responsive to help me with some customization - even it was weekend. Very satisfied with app and service!

COLORS QUEE

Apr 03, 2025 on Shopify

Nice and support is greate. and they have video guide... great..

QLOV

Apr 03, 2025 on Shopify

Easy to use & UI is great!

Samuzak

Apr 02, 2025 on Shopify

Great app and even better customer support! Easy to set up, packed with useful features, visually appealing, and seamlessly integrated with Shopify. A special thanks to Donna for her patience and for handling all my questions and requests!

LINK

Apr 02, 2025 on Shopify

This app integrates well with Shopify and other apps. Great solution for managing customer inquiries and issues.

BodylabAndWellness.com

Apr 02, 2025 on Shopify

Thomas was very helpful

Larosier Prints

Apr 01, 2025 on Shopify

Great app and fantastic customer support!!!

VELÓZ OFFICIAL

Apr 01, 2025 on Shopify