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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (463)

Overall rating
4.6

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

DYNE

Jun 06, 2024  on Shopify

awesome app so far. had many conversions just by using the free gift feature. the layout, the colours, the optional extras like confetti when the customer meets the cart goal etc etc - love the app. i had a little issue today and got in contact with support and charlene answered almost immediatley and was super super polite and friendly. personally one of the best upsell apps on the shopify app store easily.

LumenAura

Apr 30, 2024  on Shopify

App has a Quick response time

WONDERCRAFT LTD

Apr 27, 2024  on Shopify

It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.

Christian Craft Paper

Apr 25, 2024  on Shopify

Literally does the work of 4 other aps I was paying for PLUS a bunch of extra stuff! Had a small hiccup setting up and and was resolved in minutes- excellent service and super user friendly- highly recommend!

Sendygear

Apr 23, 2024  on Shopify

Always happy to help to try fix a solution if I can't figure it out.

Agnes

Apr 22, 2024  on Shopify

I had an issue with something showing on my website and the customer service was super quick, efficient and kind while helping fix this.

Retro Revive

Apr 19, 2024  on Shopify

this entire app does not work super hard to customize my customers click add to cart and it takes them to the homepage then the add to cart pops up then when you try and click the terrible looking upsell it doesnt even work support isnt online during normal USA working hours I heard great things about this platform but overall experience has been terrible. I get things happen with these apps but when you are not even available to respond during normal working hours? Thats insane. DO NOT USE THIS APP!

Naeliva

Apr 19, 2024  on Shopify

The support is amazingly fast and efficient ! I had an issue and was able to fix it within minutes ! Really recommended app and support.

Byminimal Home

Mar 26, 2024  on Shopify

The support team was very quick and attentive with all queries. The App works perfectly to increase conversions

Fan Emblems

Feb 01, 2024  on Shopify

The app is absolutely fantastic. It's really simple to use and does everything you need it to do. We use the app for all sorts of upsell campaigns and it never fails. Their customer support is also extremely proactive and helpful. Highly recommend this app to anyone looking for a great upsell app.

GymShackles

Jan 15, 2024  on Shopify

It’s pretty good. Can make a professional design which is highly customisable. Really recommend to anyone who has started making a few sales and needs good upsells. Support also responds quickly, and fixes the issue quickly.

Larkwood Furniture

Jan 14, 2024  on Shopify

We have been using this app for some time now, and have seen incredible results with upsells. The conversion rate has improved the most, meaning, customers are finding the app layout super easy to use, so that's a win for us. The customer support team has always been there when you need them too.

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