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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (483)

Overall rating
4.7

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

Brightberry

Mar 07, 2025  on Shopify

I’ve been using Monster Cart App for a couple of months now, and I have no hesitation in recommending them. The functionality is excellent, and the app is easy to set up and customise. At first, I was hesitant to try it because I wasn’t sure about the cart design, but that concern was totally unjustified, as you can customise it to look exactly how you want. What also stands out is the amazing support team. They’re friendly, responsive, and always willing to help, which makes a huge difference.

Lawn Tips

Mar 05, 2025  on Shopify

Great customer service and has helped increase AOV. Cart process is a breeze and catches the customers eye.

The Quick Flick

Mar 02, 2025  on Shopify

Great app! The platform is easy to navigate and set up, and Angelica from support was amazing, she was quick to respond and really helpful. Definitely recommend!

Westside Love

Feb 27, 2025  on Shopify

Huge upgrade over our previous cart. Customer support is also great. Gift with purchase and upsells has been pretty awesome. Highly recommend.

Next Level Skin Pty Ltd

Feb 25, 2025  on Shopify

I love this app! So user-friendly and staff are always available to help which is a HUGE bonus for me as I'm not very tech-savy so I'm always needing help! :) The staff are wonderful and the app itself has help generate extra income for my business! We're planning a big sale soon and I can't wait to play around with all their features to scale my average order value even more! If you're looking for an app to help you increase your AOV then this is it!

Adventure Snacks

Feb 25, 2025  on Shopify

Love this app so far! It is fairly easy to use, and the instructional videos are useful. Support was super fast to reply and rectify what i needed changed.

Salt and Ripple

Feb 25, 2025  on Shopify

Great app, very helpful customer service! 100% recommend this app

Mookah

Feb 25, 2025  on Shopify

Angelica has been amazing! Requests for assistance has been very quick and extremely helpful when I needed assistance. Monster Cart - great app to upsell your store, create one tick upsells, free gifts, product recommendations and bulk discounts. Thank you Monster Cart Team, our cart not only looks awesome, but is easy to use for the customer!

Sun Bella

Feb 25, 2025  on Shopify

The best app, almost doubled my conversion rate, was plug and play!

Bug-A-Salt Australia

Feb 24, 2025  on Shopify

We've just picked up Monster Cart after using Rebuy. It has everything we need in a cart upsell app (nothing we don't), far more affordable, better setup and customizability aaaand GREAT SUPPORT! Big thanks to you and the team! We'll be rolling this out across our 8 other stores for sure.

Swim Style Patterns

Feb 24, 2025  on Shopify

Amazing customer service. I've had this app for years and its increased my AOV significantly. The owner of the app even has a FB group where he answers all questions, he helped me out of hour once and it was a lifesaver. Thanks for the great app

recovrlab

Feb 12, 2025  on Shopify

Angelica is so prompt as responding. She offered strategic advice beyond the scope of the requirements. Top app highly recommend!

The Bod Society

Feb 08, 2025  on Shopify

We're looking at switching apps. This cart plugin has given away way too much for free to our customers. For example, if we have discount codes created in shopify and we have our monster cart setup to give a free gift if you spend $79, it's calculating the RRP and then giving the free item (worth $35) even after the client has used a 40% off code which brings their ACTUAL cart total down to $47.40 (not $79) but monster cart is still allowing them to get the $35 free gift. We now have to honour this and have lost out hugely on this. Their support is almost non-existent and I have had to work most of my issues out on my own because I get back emails saying things like "that's unfortunately not a feature we have", even though I've (in some cases) figured out a way around it myself.

Snapper Rock

Feb 06, 2025  on Shopify

We switched from Rebuy to Monster Cart and have not looked back. The team are always very quick to respond on chat, and a shout out to Angelica who was lovely to deal with.

Strawberry & Bumble

Feb 03, 2025  on Shopify

Very easy to set up! Angelica was extremely helpful with some questions we had and very responsive.

Alefine

Jan 30, 2025  on Shopify

It's a great app, but we have had an issue where customers can purchase a free gift outside of the cart upsell parameters. I was told this was being looked into then heard nothing in over a week. Slightly concerning.

Garment

Jan 29, 2025  on Shopify

Angelica was very prompt and solved the issue we had within 10 minutes - couldn't of asked for better help. Thank you again for the professionalism and efficiency.

Chance Crochet

Jan 23, 2025  on Shopify

I've been using the app about a month and it works perfect for me! It has a lot of useful features and is very easy to use. Thanks for helping me Ty!

Justfloow

Jan 17, 2025  on Shopify

The app is alright but it lack feature. Like they just enabled the subscription feature in cart, considering most brand do free shipping for subscription order they only have free shipping unlock for AOV no subscription and their support is terrible they take forever to reply in all honesty I am looking to switch to another app.

Gent&Gems

Jan 07, 2025  on Shopify

Awsome assistance!!!

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