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Customer reviews: Monster Cart Upsell+Free Gift

Develop by Shopify

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (493)

Overall rating
4.6

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

Pretty Little Designs

Oct 02, 2025  on Shopify

Really good customer service, friendly and quick. The app is easy to use and professional, with lots of options for customisation so it blends well with my store. It does exactly what it says it does!

Vitawerx

Sep 30, 2025  on Shopify

Amaree Collection

Sep 29, 2025  on Shopify

Great app & incredible customer service. Set up is super easy and there's plenty of videos that show you how to set up everything. Thank you!!

Serene Western

Sep 28, 2025  on Shopify

The Monster Cart Upsell is an excellent and highly useful tool that has provided me with a lot of convenience and great assistance. The technical team is also incredibly enthusiastic and has always offered me effective support whenever I needed it. I highly recommend it!

www.hachskin.com

Sep 26, 2025  on Shopify

Really fast response! I had only added the app to a clients site and with in minutes they were helping me with a question I had and setting up a few things with me. Really great team!

Ooh La La Nails Supply

Sep 26, 2025  on Shopify

Wow! The customer service is impeccable! I’m a newbie and the app is so easy and user friendly. I was stuck on one bit and spoke to Charlene who fixed it immediately. We are so happy with supporting them.

Esfera Designs

Sep 21, 2025  on Shopify

Amazing customer service from Angelica, and the team. On a Sunday too! Thanks team :)

& Again

Sep 18, 2025  on Shopify

FIRST SIN | Jewellery

Sep 18, 2025  on Shopify

Awesome support team that area always quick and happy to help!

Murkani

Sep 16, 2025  on Shopify

Its All Good Seasoning

Sep 16, 2025  on Shopify

In addition to increasing my AOV, Monster Cart goes above and beyond. At one point I thought I was having an issue with My cart and asked the team at Monster Cart to fix the issue. Not only did they figure out the issue was not with their cart but they also figured out what the issue was and how to fix it. The issue was with a totally different app but they put in the extra effort to ensure my shop was up and running correctly. Well done Monster Cart Team! V/R Reese It’s All Good Seasoning

Aviorra

Sep 15, 2025  on Shopify

Support has always been helpful when needing to make custom changes to the cart drawer. Great experience!

Hayati Goods

Sep 13, 2025  on Shopify

Love this app sooooo much. SUPER easy to use, and what I like most is if you need help, they are super helpful over email. 1000/10 will continue using this!! Thank you guys!

Suze Ford Studios

Sep 08, 2025  on Shopify

So far customer service is excellent. A representative immediately found an error in a change I was making. She alerted me to it and has developers ready to fix it. This was probably the fastest I have ever had someone help me on any part of my business. Thank you Angelica!

Buddha Blossom Jewels

Sep 05, 2025  on Shopify

easy and fun to add to your shop!

esei

Sep 04, 2025  on Shopify

Charlene was 10/10 support she helped me so much as well as educated me on the features of the app!!!!

Janela Bay

Sep 04, 2025  on Shopify

We've used Monster Cart Upsell for several years now and it works well. Their customer support is also very quick to respond. Their live chat isn't always available, but if you start a chat they will email you back pretty quick. I've also given them access to my online store several times and they're able to fix issues for me. 5/5 stars!

Middle Child

Sep 04, 2025  on Shopify

Great customer service and customizations on various cart types. I've been really happy with the adaptability of the carts/offers and have been able to easily tie the aesthetic in to match my store and product. Encountered some issues integrating with other high-level apps in store, but with the devs help we have been able to navigate through that as well. Thanks Monster Cart team :)

Harmacy Hot Sauce Co.

Sep 02, 2025  on Shopify

Solid app, great customer support. I found and reported a bug which the team promptly fixed within 48 hours.

Seam Clothing

Sep 01, 2025  on Shopify

The guys are MonsterCart are super helpful from the get go.

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