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Customer reviews: Monster Cart Upsell+Free Gift

Develop by Shopify

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (484)

Overall rating
4.7

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

Aviorra

Sep 15, 2025  on Shopify

Support has always been helpful when needing to make custom changes to the cart drawer. Great experience!

Hayati Goods

Sep 13, 2025  on Shopify

Love this app sooooo much. SUPER easy to use, and what I like most is if you need help, they are super helpful over email. 1000/10 will continue using this!! Thank you guys!

Suze Ford Studios

Sep 08, 2025  on Shopify

So far customer service is excellent. A representative immediately found an error in a change I was making. She alerted me to it and has developers ready to fix it. This was probably the fastest I have ever had someone help me on any part of my business. Thank you Angelica!

Buddha Blossom Jewels

Sep 05, 2025  on Shopify

easy and fun to add to your shop!

esei

Sep 04, 2025  on Shopify

Charlene was 10/10 support she helped me so much as well as educated me on the features of the app!!!!

Janela Bay

Sep 04, 2025  on Shopify

We've used Monster Cart Upsell for several years now and it works well. Their customer support is also very quick to respond. Their live chat isn't always available, but if you start a chat they will email you back pretty quick. I've also given them access to my online store several times and they're able to fix issues for me. 5/5 stars!

Middle Child

Sep 04, 2025  on Shopify

Great customer service and customizations on various cart types. I've been really happy with the adaptability of the carts/offers and have been able to easily tie the aesthetic in to match my store and product. Encountered some issues integrating with other high-level apps in store, but with the devs help we have been able to navigate through that as well. Thanks Monster Cart team :)

Harmacy Hot Sauce Co.

Sep 02, 2025  on Shopify

Solid app, great customer support. I found and reported a bug which the team promptly fixed within 48 hours.

Seam Clothing

Sep 01, 2025  on Shopify

The guys are MonsterCart are super helpful from the get go.

Moonlight Whimsy Wicks

Aug 31, 2025  on Shopify

Super easy to set up and use. I was able to message them on a Sunday and get the ball rolling to fix an issue.

My Store

Aug 21, 2025  on Shopify

Amazing customer service super helpful and mke it easy

MOONX® LUXURY

Aug 17, 2025  on Shopify

That’s a wonderful app. I’ve seen other apps that are not as fast and are very heavy to run. This one is amazing, especially because of the kind of support they provide.

tothecurve

Aug 15, 2025  on Shopify

Nice app the support replies very fast aswell

BauUniverso

Aug 14, 2025  on Shopify

At BauUniverso™, we move fast — and so do they! I had a technical issue on my store that needed urgent attention. The MonsterApps team jumped in immediately, diagnosed the problem, and fixed it in just a few hours. Not only did they solve the main issue, but they also double-checked that all colors, sizes, and features were perfectly updated and running smoothly. Their communication was crystal clear, fast, and human — something you don’t often find in tech support. In an industry where delays are common, MonsterApps stands out for their speed, skill, and genuine care for their clients. They didn’t just meet expectations — they went beyond. Highly recommend them to anyone who values reliable, proactive, and high-quality support. Thanks again, MonsterApps — I’ll be recommending you every chance I get! — Founder & CEO — BauUniverso™

Team Feet Socks 🧦

Aug 07, 2025  on Shopify

Probably the most prompt and thorough app support I've ever received.

1Ō8 SPORTIF

Aug 06, 2025  on Shopify

Charlene was very helpful and easy to chat with. Made my experience with Monster Cart seamless, highly recommend.

Inprimo

Aug 04, 2025  on Shopify

I can’t recommend the Monster Checkout Cart app enough! It’s incredibly customizable, easy to use, and integrates seamlessly with my Shopify store. What really sets it apart is the customer service — they respond so quickly and go above and beyond to help with any questions or tweaks I need. I love how flexible the app is, and it has made a huge difference for my store’s checkout experience. Truly impressed and very happy with both the app and the support team!

My Energy Flow

Jul 28, 2025  on Shopify

Very quick and responsive. I really enjoy working with them and their support staff.

GIVE A SH!T™ - Earth Friendly Pet Products

Jul 27, 2025  on Shopify

The Monstercart upsell app looks amazing. I'm currently still going through setup, and have had an incredible experience with support helping me through some of my initial setup already.

Budget 4x4 Life

Jul 17, 2025  on Shopify

Excellent experience with customer service team (Angelica in particular). Responses are always prompt and they've been very helpful in getting the cart to show on our site!

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