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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Reviews (658)

Overall rating
4.8

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

Chance Crochet

Jan 23, 2025  on Shopify

I've been using the app about a month and it works perfect for me! It has a lot of useful features and is very easy to use. Thanks for helping me Ty!

Gent&Gems

Jan 07, 2025  on Shopify

Awsome assistance!!!

Ignight Me

Jan 01, 2025  on Shopify

App works really well. We are able to give our customers extra offers and free gifts at check out as well as notify them of other deal. Their service has been EXCELLENT. We changed to a new theme and it was clashing with the app. The team was about to fix the issue for us in a promote manner. Totally recommend with app.

Mika Lane Shop

Dec 10, 2024  on Shopify

This app not only does a bunch of very cool things, but any questions or guidance you need are quickly answered with Monster's chat feature. When I couldn't fix something myself, they actually accessed my shop and helped me out. Thanks ya'll.

Caudee

Nov 29, 2024  on Shopify

Seeing that the founder himself is involved in support shows the quality and experience of this application, which I'll be using on all my future stores, and which is all I needed to have a powerful checkout for conversion.

Joy Filled Recovery

Nov 27, 2024  on Shopify

The app itself is amazing but the customer service is next level! Ty for the help! looking forward to using this app for a long time to come

MERACH

Nov 24, 2024  on Shopify

Very professional team, especially their founder Ty, who is really professional and can solve problems in time. The best shopping cart software.

Billie Jo

Nov 24, 2024  on Shopify

Very helpful! Answered all my questions promptly and was able to resolve all issues

etheraflow

Nov 21, 2024  on Shopify

so far, perfect customer support.. app looks sick - cant wait to maximise my cvr !!

TYKULT

Nov 19, 2024  on Shopify

What a super support team. Very professional and great service.

In Shape Mommy

Nov 19, 2024  on Shopify

Fantastic app and amazing support! Highly recommended to increase revenue

Switch Nutrition

Nov 18, 2024  on Shopify

Excellent customer service, very fast and prompt! Would highly recommend

Auragence

Nov 17, 2024  on Shopify

Best app I used for free gifts on shopify! Super customizable, also has an option for a sticky cart that holds the product image- other apps don't. The urgency text in the cart is BRILLIANT. 24/7 customer service from my experience so far!

Charlie and Fox

Nov 17, 2024  on Shopify

Super easy to install and set up! I had Monster Cart as a back-up plan in case my coded free GWP didn't work, and I'm so glad I had it handy. I was able to set this up in minutes ahead of our Black Friday sale, what a life saver! Couple of tweaks along the way, and customer support was super quick to respond and help out!

Zombie Labs

Nov 17, 2024  on Shopify

Monster Cart is always my go to for cart gamification. The support team is extremely helpful, always so nice and so quick to reply!!!

Bonnie and Kind

Nov 13, 2024  on Shopify

best customer service. prompt and always knowledgable !

Tribal Chimp

Nov 11, 2024  on Shopify

I've been using Monster Cart Upsell for over a year. The features are great, and the customer service is amazing! Highly recommend!

EQUISK

Nov 11, 2024  on Shopify

It's been really good so far, support is great and a little bug was fixed quickly. So much functionality and always adding new features, plus excellent price. Very happy with this app, seems to have helped our conversion rate too!

Channel Islands Surfboards Australia

Nov 10, 2024  on Shopify

Great install experience with the help from the team!

Live Well

Nov 08, 2024  on Shopify

A very convenient app to use. Customer support is great too

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