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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (463)

Overall rating
4.6

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

tothecurve

Aug 15, 2025  on Shopify

Nice app the support replies very fast aswell

BauUniverso

Aug 14, 2025  on Shopify

At BauUniverso™, we move fast — and so do they! I had a technical issue on my store that needed urgent attention. The MonsterApps team jumped in immediately, diagnosed the problem, and fixed it in just a few hours. Not only did they solve the main issue, but they also double-checked that all colors, sizes, and features were perfectly updated and running smoothly. Their communication was crystal clear, fast, and human — something you don’t often find in tech support. In an industry where delays are common, MonsterApps stands out for their speed, skill, and genuine care for their clients. They didn’t just meet expectations — they went beyond. Highly recommend them to anyone who values reliable, proactive, and high-quality support. Thanks again, MonsterApps — I’ll be recommending you every chance I get! — Founder & CEO — BauUniverso™

Team Feet Socks 🧦

Aug 07, 2025  on Shopify

Probably the most prompt and thorough app support I've ever received.

1Ō8 SPORTIF

Aug 06, 2025  on Shopify

Charlene was very helpful and easy to chat with. Made my experience with Monster Cart seamless, highly recommend.

Inprimo

Aug 04, 2025  on Shopify

I can’t recommend the Monster Checkout Cart app enough! It’s incredibly customizable, easy to use, and integrates seamlessly with my Shopify store. What really sets it apart is the customer service — they respond so quickly and go above and beyond to help with any questions or tweaks I need. I love how flexible the app is, and it has made a huge difference for my store’s checkout experience. Truly impressed and very happy with both the app and the support team!

My Energy Flow

Jul 28, 2025  on Shopify

Very quick and responsive. I really enjoy working with them and their support staff.

GIVE A SH!T™ - Earth Friendly Pet Products

Jul 27, 2025  on Shopify

The Monstercart upsell app looks amazing. I'm currently still going through setup, and have had an incredible experience with support helping me through some of my initial setup already.

Budget 4x4 Life

Jul 17, 2025  on Shopify

Excellent experience with customer service team (Angelica in particular). Responses are always prompt and they've been very helpful in getting the cart to show on our site!

bored·george

Jul 16, 2025  on Shopify

This app has great features and the best customer service I have ever experienced! Super fast replies and they always go above and beyond to solve any problems.

DE SoothingSkin

Jul 02, 2025  on Shopify

Super service! I had some questions about my cart and was immediately and kindly helped by Charlene. She really thought along with me and made sure everything worked perfectly. You can tell that she knows her stuff and that customer satisfaction is important to her. Thanks to her everything runs smoothly now. Really great - thank you Charlene and Monster Cart!

Hugs N Cuddles

Jul 01, 2025  on Shopify

Great experience. Very quick service.

vaylborne

Jun 24, 2025  on Shopify

Good customer service from Charlene

Sunchaser Clothing

Jun 24, 2025  on Shopify

friendly customer support and great app

SAND N SALT

Jun 22, 2025  on Shopify

Great app great customer service have been using for years never looking back

Savage Fitness Accessories Pty Ltd

May 30, 2025  on Shopify

Very helpful customer service, they helped me 2 separate times in 2 days both times they solved the issues in no time at all. The first was integrating the Shopify cart to monster as the shop cart icon to avoid confusion and the second was helping resolve an issue with my gift tiers. Thanks team!

Make Scents

May 28, 2025  on Shopify

great customer service

Bias Designs

May 27, 2025  on Shopify

Really responsive and helped me solve an issue in my setting between Monster Cart and Shopify in minutes.

LMS

May 23, 2025  on Shopify

I've always had such an amazing experience with Monster Upsell. The customer service team are swift with their replies and so helpful. Charlene is fabulous. A super easy app to integrate into your store. Highly recommend

Oobi

May 19, 2025  on Shopify

Angelica was very helpful in troubleshooting and fixing up the issue when we had trouble setting up the free gift offer. Response time is very quick and she was able to get it sorted in no time.

Chekoh

Apr 27, 2025  on Shopify

So far we're loving it! We had a minor issue with a gift with purchase promotion we were running but the issue was swiftly resolved by the customer service team and our campaign was up and running asap.

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