Reviews: MESA: Workflow Automation

Customer reviews: MESA: Workflow Automation

Reviews (159)

Overall rating

4.7

5

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4

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What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

Comprehensive automation capabilities, surpassing Shopify Flow.
User-friendly interface with intuitive design.
Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
Ability to test workflows before going live.
Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

Pricing model can be expensive for high-volume stores using limited features.
Some users experience difficulty in setting up and managing complex workflows.
Occasional issues with billing after app uninstallation.
Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

Catastrophic Creations

Apr 08, 2024 on Shopify

The support team is extremely helpful and willing to provide support throughout the entire process. Jordin specifically gave me solutions to any questions and issues I had in a very timely manner.

HawkAdz

Mar 27, 2024 on Shopify

Very user-friendly design and fantastic customer service. Quick help and ease of use make it a must-have. Highly recommended!

Savary Island Pie Company

Mar 22, 2024 on Shopify

The MESA team were amazing at helping us setup our automations. Our little business will be saving a ton of time thanks to them! Highly recommend!

Hello Adorn

Jan 26, 2024 on Shopify

Have been working on some automations during my 7 day free trial and Jordin with customer service was so helpful! He helped me customize a workflow in the matter of a couple minutes

Madhappy

Dec 21, 2023 on Shopify

MESA has provided remarkable customer support with a product that meets our unique needs. After shopping the market and outgrowing Shopify Flow, MESA was the only solution that could handle our complex requirements for managing our store. An easy to understand user interface paired with a responsive, thorough, and consistent customer support team has made light work of our needs.

Petriotics

Dec 07, 2023 on Shopify

One of the best integration and automation platforms, we use it to connect shopify to whatsapp business api and it does magic. I am technically inclined but not a core techie, the support/tech team we super patient with my constant custom requests for edits and enhancements and made sure that my setup was behaving the way we wanted it to. Special thanks to everyone who helped with the technical setup, Jordin, Daniel and Annette, you were amazingly patient and this should reflect on our automation runs, more is yet to come!!