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Customer reviews: MESA: Workflow Automation

Develop by ShopPad Inc.

Reviews (166)

Overall rating
4.7

What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

  • Comprehensive automation capabilities, surpassing Shopify Flow.
  • User-friendly interface with intuitive design.
  • Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
  • Ability to test workflows before going live.
  • Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

  • Pricing model can be expensive for high-volume stores using limited features.
  • Some users experience difficulty in setting up and managing complex workflows.
  • Occasional issues with billing after app uninstallation.
  • Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

High Performance Brands

Aug 13, 2024  on Shopify

Ofrece muy buen servicio al cliente y las personas que atienden son muy eficientes.

Caleffi

Jul 18, 2024  on Shopify

love the experience, easy and great support!

The Landmark Kids

Jul 15, 2024  on Shopify

Abby from the team was amazing! After I unintentionally broke something, she and the team patiently worked with me to get the proper workflows set up and get everything fixed. I am truly grateful for the support team, which has been top-notched! THANK YOU!

Unboxme

Jul 07, 2024  on Shopify

Great support! I tried a few other apps and they did not have the type of automation I needed, I was able to set it up easily with Mesa.

Sparklar

May 17, 2024  on Shopify

I have tried several automation tools, both Shopify apps and external ones with Shopify integrations. MESA is the only one I found being able to cover more than the basic automation needs. Their support is amazing, dedicated and honest. Unfortunately their app wasnt able to meet our current demands because of our non-Shopify infrastructure. After they gave it their best try to solve our needs they explained to us why they couldnt at the moment and gave us an option to solve it, when we decided not to go for that option they refunded all monthlu fees we had paid during the development time, no additional questions asked.

GUNPLA SA

May 10, 2024  on Shopify

Highly receommend the app! Recently had errors with an automation, the team were very helpful and resolved the issue within a day. Well communicated too!

TradingCardsMarketplace.com

Apr 12, 2024  on Shopify

We always get stellar support when we need something. Very good product and even better service.

Catastrophic Creations

Apr 08, 2024  on Shopify

The support team is extremely helpful and willing to provide support throughout the entire process. Jordin specifically gave me solutions to any questions and issues I had in a very timely manner.

HawkAdz

Mar 27, 2024  on Shopify

Very user-friendly design and fantastic customer service. Quick help and ease of use make it a must-have. Highly recommended!

Savary Island Pie Company

Mar 22, 2024  on Shopify

The MESA team were amazing at helping us setup our automations. Our little business will be saving a ton of time thanks to them! Highly recommend!

Hello Adorn

Jan 26, 2024  on Shopify

Have been working on some automations during my 7 day free trial and Jordin with customer service was so helpful! He helped me customize a workflow in the matter of a couple minutes

Madhappy

Dec 21, 2023  on Shopify

MESA has provided remarkable customer support with a product that meets our unique needs. After shopping the market and outgrowing Shopify Flow, MESA was the only solution that could handle our complex requirements for managing our store. An easy to understand user interface paired with a responsive, thorough, and consistent customer support team has made light work of our needs.

Petriotics

Dec 07, 2023  on Shopify

One of the best integration and automation platforms, we use it to connect shopify to whatsapp business api and it does magic. I am technically inclined but not a core techie, the support/tech team we super patient with my constant custom requests for edits and enhancements and made sure that my setup was behaving the way we wanted it to. Special thanks to everyone who helped with the technical setup, Jordin, Daniel and Annette, you were amazingly patient and this should reflect on our automation runs, more is yet to come!!

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