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Customer reviews: MESA: Workflow Automation

Develop by ShopPad Inc.

Reviews (166)

Overall rating
4.7

What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

  • Comprehensive automation capabilities, surpassing Shopify Flow.
  • User-friendly interface with intuitive design.
  • Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
  • Ability to test workflows before going live.
  • Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

  • Pricing model can be expensive for high-volume stores using limited features.
  • Some users experience difficulty in setting up and managing complex workflows.
  • Occasional issues with billing after app uninstallation.
  • Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

Lamar Scotties Merch

Apr 10, 2025  on Shopify

Well, I'm a tech idiot and can't figure out how to make it work, but luckily I can pay their customer service team to do it for me! I've been lucky enough to work with Daniel. He is amazing. A real life saver. I love the product though. It makes Shopify and Infinite Options do what we need it to do. And MESA simplifies the process to collect the data I need through thousands of transactions. I'm just so glad we found MESA.

Sound-Sculpture

Mar 26, 2025  on Shopify

Automation with MESA saves so much time and is possible without detailed programming knowledge. The support is top notch.

Cords Club

Mar 20, 2025  on Shopify

Daniel was really helpful in setting up a complex automation.

Flüchtlingsprojekt Ute Bock

Mar 11, 2025  on Shopify

Awesome support! The workflow we were about to set up was rather tricky but the amazing team at MESA never gave up! Thanks so much for your support and hands-on mentality. You were super quick and efficient <3

GLDN

Mar 10, 2025  on Shopify

Extremely useful app, and incredibly responsive and helpful support team.

Campus Store at College of the Ozarks

Mar 06, 2025  on Shopify

No only is the Mesa workflow tool incredibly powerful (we use it for many automation), their customer service is unmatched. The provide instant real-time chat support with a real person. We highly recommend this tool.

Noor Kids

Feb 27, 2025  on Shopify

515 Creative Designs

Feb 12, 2025  on Shopify

Help answer all my issues and explained the new plans for me in the future.

Delight Candles ApS

Jan 16, 2025  on Shopify

BOTE

Jan 14, 2025  on Shopify

Great tool and helpful customer service

Equal Food

Nov 11, 2024  on Shopify

Fantastic customer support, quick turnaround time. Go Daniel!

Hydroh Bottle

Nov 07, 2024  on Shopify

Best customer service I've had with an app so far! 10/10 customer support!

Natasha Schweitzer

Nov 07, 2024  on Shopify

Amazing app - I am no coding expert by any means but the functionality is very user friendly and if you have any problems the team is SO hopeful. I'm based in Aus, so the time difference can be tricky but both Abby and Jordin were able to assist with a flow I'd spent far too long trying to figure out and then went above and beyond by duplicating for our necessary locations. The other aspect I love about MESA that makes it far more advantageous than ShopifyFlow, is the ability to test your workflow time and time again before going live.

Vvög Corporatif

Nov 05, 2024  on Shopify

A must have if you use the Infinite Options app. Can be overwhelming at first, but they have an excellent support team that will make sure to make it easy to understand. Thank you, Abby!

Reinhard Frans

Nov 04, 2024  on Shopify

Amazing app, that basically takes Shopify flow idea to the next level, with a very simple graphical interface and a ton of functionality. Jordin was able to help me promptly with more advance setups. The developers are very proactive and quick to assist. Must have app in my opinion

EmPowered By Shopify

Oct 21, 2024  on Shopify

This is a livesaver app that has helped with 2 of the sites that I'm running. Shout out to Daniel on the support team for going way above and beyond to help me figure out a solution before my launch!

Shepherd Boy Farms

Sep 05, 2024  on Shopify

Had issues with a connection - support was very helpful in getting things resolved. Thanks for the help, Daniel!

Earp Bros

Aug 27, 2024  on Shopify

great support at this business

Juvenon

Aug 26, 2024  on Shopify

Equilibria

Aug 13, 2024  on Shopify

MESA has allowed me to create some very complex flows. Piecing together the logic is a lot like solving a puzzle. I've been stuck a few times, and their support team is amazing, staying with me on chat until we answered the question together. Highly Recommended!

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