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Customer reviews: MESA: Workflow Automation

Develop by ShopPad Inc.

Reviews (159)

Overall rating
4.7

What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

  • Comprehensive automation capabilities, surpassing Shopify Flow.
  • User-friendly interface with intuitive design.
  • Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
  • Ability to test workflows before going live.
  • Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

  • Pricing model can be expensive for high-volume stores using limited features.
  • Some users experience difficulty in setting up and managing complex workflows.
  • Occasional issues with billing after app uninstallation.
  • Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

515 Creative Designs

Feb 12, 2025  on Shopify

Help answer all my issues and explained the new plans for me in the future.

Delight Candles ApS

Jan 16, 2025  on Shopify

BOTE

Jan 14, 2025  on Shopify

Great tool and helpful customer service

Equal Food

Nov 11, 2024  on Shopify

Fantastic customer support, quick turnaround time. Go Daniel!

Hydroh Bottle

Nov 07, 2024  on Shopify

Best customer service I've had with an app so far! 10/10 customer support!

Natasha Schweitzer

Nov 07, 2024  on Shopify

Amazing app - I am no coding expert by any means but the functionality is very user friendly and if you have any problems the team is SO hopeful. I'm based in Aus, so the time difference can be tricky but both Abby and Jordin were able to assist with a flow I'd spent far too long trying to figure out and then went above and beyond by duplicating for our necessary locations. The other aspect I love about MESA that makes it far more advantageous than ShopifyFlow, is the ability to test your workflow time and time again before going live.

Vvög Corporatif

Nov 05, 2024  on Shopify

A must have if you use the Infinite Options app. Can be overwhelming at first, but they have an excellent support team that will make sure to make it easy to understand. Thank you, Abby!

Reinhard Frans

Nov 04, 2024  on Shopify

Amazing app, that basically takes Shopify flow idea to the next level, with a very simple graphical interface and a ton of functionality. Jordin was able to help me promptly with more advance setups. The developers are very proactive and quick to assist. Must have app in my opinion

EmPowered By Shopify

Oct 21, 2024  on Shopify

This is a livesaver app that has helped with 2 of the sites that I'm running. Shout out to Daniel on the support team for going way above and beyond to help me figure out a solution before my launch!

Shepherd Boy Farms

Sep 05, 2024  on Shopify

Had issues with a connection - support was very helpful in getting things resolved. Thanks for the help, Daniel!

Earp Bros

Aug 27, 2024  on Shopify

great support at this business

Juvenon

Aug 26, 2024  on Shopify

Equilibria

Aug 13, 2024  on Shopify

MESA has allowed me to create some very complex flows. Piecing together the logic is a lot like solving a puzzle. I've been stuck a few times, and their support team is amazing, staying with me on chat until we answered the question together. Highly Recommended!

High Performance Brands

Aug 13, 2024  on Shopify

Ofrece muy buen servicio al cliente y las personas que atienden son muy eficientes.

Caleffi

Jul 18, 2024  on Shopify

love the experience, easy and great support!

The Landmark Kids

Jul 15, 2024  on Shopify

Abby from the team was amazing! After I unintentionally broke something, she and the team patiently worked with me to get the proper workflows set up and get everything fixed. I am truly grateful for the support team, which has been top-notched! THANK YOU!

Unboxme

Jul 07, 2024  on Shopify

Great support! I tried a few other apps and they did not have the type of automation I needed, I was able to set it up easily with Mesa.

Sparklar

May 17, 2024  on Shopify

I have tried several automation tools, both Shopify apps and external ones with Shopify integrations. MESA is the only one I found being able to cover more than the basic automation needs. Their support is amazing, dedicated and honest. Unfortunately their app wasnt able to meet our current demands because of our non-Shopify infrastructure. After they gave it their best try to solve our needs they explained to us why they couldnt at the moment and gave us an option to solve it, when we decided not to go for that option they refunded all monthlu fees we had paid during the development time, no additional questions asked.

GUNPLA SA

May 10, 2024  on Shopify

Highly receommend the app! Recently had errors with an automation, the team were very helpful and resolved the issue within a day. Well communicated too!

TradingCardsMarketplace.com

Apr 12, 2024  on Shopify

We always get stellar support when we need something. Very good product and even better service.

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