Mesa App Review: Features, Pros & Cons for Shopify

Customer reviews: MESA: Workflow Automation

Mesa is a powerful automation app for Shopify, helping merchants streamline workflows and save time. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (146)

Overall rating

4.7

5

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What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

Comprehensive automation capabilities, surpassing Shopify Flow.
User-friendly interface with intuitive design.
Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
Ability to test workflows before going live.
Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

Pricing model can be expensive for high-volume stores using limited features.
Some users experience difficulty in setting up and managing complex workflows.
Occasional issues with billing after app uninstallation.
Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

Fragrancebuy.ca

Jun 12, 2025 on Shopify

The most stellar experience from the smartest people on the planet. Support was top notch and very responsive. Highly recommended

NuisetteChic

Jun 06, 2025 on Shopify

A useful tool if you want to save time on repetitive tasks.

Outside The Box Creation

Jun 04, 2025 on Shopify

Wine Club Canada

Jun 04, 2025 on Shopify

Very helpful app for automation and very responsive support team. Quick and efficient!

Smith's Variety

Jun 02, 2025 on Shopify

Their customer service is outstanding! I had a custom request for a workflow and Daniel was able to create exactly what I needed while we chatted online.

Mossy Trail Collections

May 21, 2025 on Shopify

The customer service is amazing - 10/10. The chat was quick and easy to use and the person on the other side was very knowledgable and fast!

Lamar Scotties Merch

Apr 10, 2025 on Shopify

Well, I'm a tech idiot and can't figure out how to make it work, but luckily I can pay their customer service team to do it for me! I've been lucky enough to work with Daniel. He is amazing. A real life saver. I love the product though. It makes Shopify and Infinite Options do what we need it to do. And MESA simplifies the process to collect the data I need through thousands of transactions. I'm just so glad we found MESA.

Sound-Sculpture

Mar 26, 2025 on Shopify

Automation with MESA saves so much time and is possible without detailed programming knowledge. The support is top notch.

Cords Club

Mar 20, 2025 on Shopify

Daniel was really helpful in setting up a complex automation.

Flüchtlingsprojekt Ute Bock

Mar 11, 2025 on Shopify

Awesome support! The workflow we were about to set up was rather tricky but the amazing team at MESA never gave up! Thanks so much for your support and hands-on mentality. You were super quick and efficient <3

GLDN

Mar 10, 2025 on Shopify

Extremely useful app, and incredibly responsive and helpful support team.

Campus Store at College of the Ozarks

Mar 06, 2025 on Shopify

No only is the Mesa workflow tool incredibly powerful (we use it for many automation), their customer service is unmatched. The provide instant real-time chat support with a real person. We highly recommend this tool.

Noor Kids

Feb 27, 2025 on Shopify

515 Creative Designs

Feb 12, 2025 on Shopify

Help answer all my issues and explained the new plans for me in the future.

Delight Candles ApS

Jan 16, 2025 on Shopify

BOTE

Jan 14, 2025 on Shopify

Great tool and helpful customer service

Equal Food

Nov 11, 2024 on Shopify

Fantastic customer support, quick turnaround time. Go Daniel!

Hydroh Bottle

Nov 07, 2024 on Shopify

Best customer service I've had with an app so far! 10/10 customer support!

Natasha Schweitzer

Nov 07, 2024 on Shopify

Amazing app - I am no coding expert by any means but the functionality is very user friendly and if you have any problems the team is SO hopeful. I'm based in Aus, so the time difference can be tricky but both Abby and Jordin were able to assist with a flow I'd spent far too long trying to figure out and then went above and beyond by duplicating for our necessary locations. The other aspect I love about MESA that makes it far more advantageous than ShopifyFlow, is the ability to test your workflow time and time again before going live.

Vvög Corporatif

Nov 05, 2024 on Shopify

A must have if you use the Infinite Options app. Can be overwhelming at first, but they have an excellent support team that will make sure to make it easy to understand. Thank you, Abby!