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Customer reviews: MESA: Workflow Automation

Develop by Shopify

Mesa is a powerful automation app for Shopify, helping merchants streamline workflows and save time. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (144)

Overall rating
4.8

What Merchants Think

Merchants using "MESA: Workflow Automation" generally appreciate the app for its robust functionality and excellent customer support. Although it offers a wide range of automation options that go beyond Shopify Flow, some users find the pricing model challenging, especially for high-volume stores needing only a small fraction of its features. Overall, the support team's helpfulness and the app's easy-to-use design are repeatedly highlighted, making MESA a preferred solution for more complex automation needs.

Key Strengths

  • Comprehensive automation capabilities, surpassing Shopify Flow.
  • User-friendly interface with intuitive design.
  • Exceptional customer support, including personalized assistance from team members such as Abby, Jordin, and Daniel.
  • Ability to test workflows before going live.
  • Responsive and accommodating support team dedicated to resolving issues promptly.

Common Concerns

  • Pricing model can be expensive for high-volume stores using limited features.
  • Some users experience difficulty in setting up and managing complex workflows.
  • Occasional issues with billing after app uninstallation.
  • Lack of detailed instructions for specific integrations, such as FTP.

Final Thoughts

"MESA: Workflow Automation" is highly regarded for its capabilities and support team, though it may not be cost-effective for all merchants, particularly those with high volume but simple needs. It is considered a vital tool for businesses seeking advanced automation, with many users praising its functionality and support as valuable assets for managing their stores.

Crafters Lab

Sep 26, 2025  on Shopify

Mesa Workflow has been a game-changer for our business. The app is easy to use, powerful, and reliable. On top of that, the support team has been excellent—always responsive, knowledgeable, and willing to go the extra mile to make sure everything works smoothly. Highly recommend this app for anyone looking to streamline their processes!

Kelsey Winery

Sep 26, 2025  on Shopify

Daniel and Emily are amazing support specialists, and walked me through my custom workflow. Their help has saved me hours of work and headache. We worked out the bugs together and got it tailored specifically for my needs, and they were very patient and listened attentively not just to what I needed, but also why I needed it. 5 Stars and repeat business!

Pavise

Sep 24, 2025  on Shopify

We have been testing Mesa for various workflows over the past few months and have been really impressed with the platform! The different integrations and template workflows are innovative and easy to use. The support team has been fantastic, especially Daniel, who has gone above and beyond to answer our questions, troubleshoot issues quickly, and provide tailored solutions that help us achieve our goals. Highly recommend!

Outdoorphoto

Sep 17, 2025  on Shopify

A big thanks to Daniel and the team. We had a great onboarding experience and also received support in setting up a very specific flow. They are definitely worth it and go down to the tiniest of details for a successful story and flow. Thanks guys.

SBX Performance

Aug 26, 2025  on Shopify

This app completely changed my store. I have tried for months to use different programs to tag my products so my filters would work and I had no luck. I tried multiple apps, chatgpt, and other AI programs and it never worked. This app is great and tagged all my products to what I needed instantly. Customer service also answers quickly and will fix any issue you have fast A+++

FoodSt

Aug 06, 2025  on Shopify

My experience with Mesa has been nothing short of fantastic, they are so helpful, competent and customer focused. Thank you!

Dorwest

Jul 14, 2025  on Shopify

Fantastic experience using MESA - a straight-forward and simple way to automate basic actions for ensuring our customers get the correct marketing materials per-product. The intuitive workflow builder makes it easy to implement. We've had to call on support, Daniel, a couple of times and it's always worked out well. Rapid and helpful support - highly recommended.

MurphyBedDepot

Jul 03, 2025  on Shopify

This app is a Zapier Killer, especially when you include their amazing customer support. I'm so happy to be making the switch from zaps to workflows with Mesa. I can't wait to get our new system up and running with MESA. No more double/triple/quadruple runs based on the faulty connection between Shopify and Zapier, and there's so much flexibility in what we can do with MESA it's cutting down on what our google sheets and scripts have to accomplish.

Fragrancebuy.ca

Jun 12, 2025  on Shopify

The most stellar experience from the smartest people on the planet. Support was top notch and very responsive. Highly recommended

Smith's Variety

Jun 02, 2025  on Shopify

Their customer service is outstanding! I had a custom request for a workflow and Daniel was able to create exactly what I needed while we chatted online.

Mossy Trail Collections

May 21, 2025  on Shopify

The customer service is amazing - 10/10. The chat was quick and easy to use and the person on the other side was very knowledgable and fast!

The Badge Boutique Co

May 04, 2025  on Shopify

uninstalled this app and was billed for it a month later. I cant find who I need to talk to about this. Sick an tired of having to have an app to do anything within my store. Every time I turn around it some bs I have to deal with.

Lamar Scotties Merch

Apr 10, 2025  on Shopify

Well, I'm a tech idiot and can't figure out how to make it work, but luckily I can pay their customer service team to do it for me! I've been lucky enough to work with Daniel. He is amazing. A real life saver. I love the product though. It makes Shopify and Infinite Options do what we need it to do. And MESA simplifies the process to collect the data I need through thousands of transactions. I'm just so glad we found MESA.

Sound-Sculpture

Mar 26, 2025  on Shopify

Automation with MESA saves so much time and is possible without detailed programming knowledge. The support is top notch.

Flüchtlingsprojekt Ute Bock

Mar 11, 2025  on Shopify

Awesome support! The workflow we were about to set up was rather tricky but the amazing team at MESA never gave up! Thanks so much for your support and hands-on mentality. You were super quick and efficient <3

Campus Store at College of the Ozarks

Mar 06, 2025  on Shopify

No only is the Mesa workflow tool incredibly powerful (we use it for many automation), their customer service is unmatched. The provide instant real-time chat support with a real person. We highly recommend this tool.

Pixie Wing

Feb 07, 2025  on Shopify

We just needed this app for a very, very simple function - to pass one line of data per order. In the space of a month the app automatically upgraded us from $12 Basic plan to $99 per month for the simplest of tasks that turns out, we were being charged per order at our store and the app considered each order 'a task'. It's totally overpriced. Perhaps if you're going to be using multiple functions it's worth the $$$. But, if you're a high-volume store that just needs a tiny portion of the app's functionality, then it's crazy expensive due to its per order pricing model.

Made In Cookware

Nov 10, 2024  on Shopify

Extremely helpful team that will help develop workflows for you. Tons more options than the Shopify Flow app. The workflows can be challenging to build and not very intuitive.

Natasha Schweitzer

Nov 07, 2024  on Shopify

Amazing app - I am no coding expert by any means but the functionality is very user friendly and if you have any problems the team is SO hopeful. I'm based in Aus, so the time difference can be tricky but both Abby and Jordin were able to assist with a flow I'd spent far too long trying to figure out and then went above and beyond by duplicating for our necessary locations. The other aspect I love about MESA that makes it far more advantageous than ShopifyFlow, is the ability to test your workflow time and time again before going live.

Vvög Corporatif

Nov 05, 2024  on Shopify

A must have if you use the Infinite Options app. Can be overwhelming at first, but they have an excellent support team that will make sure to make it easy to understand. Thank you, Abby!

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