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Customer reviews: SMS Marketing & AI ‑ Mercuri

Develop by Shopify

Reviews (11)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "SMS Marketing & AI ‑ Mercuri," particularly appreciating its user-friendly interface and robust support team. The app facilitates seamless integration with platforms like Shopify and WhatsApp Commerce, making it easy for businesses to enhance customer interaction and execute marketing campaigns effectively.

Key Strengths

  • User-friendly interface with easy setup and navigation
  • Seamless integration with Shopify and WhatsApp
  • Effective automation of customer communication leading to higher conversion rates
  • Responsive and supportive customer service, often praised for personal attention from the founder
  • Flexible pricing model that suits different business sizes
  • Comprehensive marketing tools, including AI functionalities for personalized customer engagement

Common Concerns

  • The app is relatively new, with advanced features still under development

Final Thoughts

"SMS Marketing & AI ‑ Mercuri" is well-received by merchants for enhancing customer communications and facilitating marketing campaigns through seamless integrations and supportive customer service. Despite being new to the market with ongoing feature development, it offers substantial value for businesses looking to optimize their communication strategies.

HS925

Nov 27, 2025  on Shopify

Mercuri has a user-friendly interface, reliable support and seamless integration with Shopify & the WhatsApp Commerce. One can easily sync their Shopify catalog and start selling products on WhatsApp. Many of the main-stream WhatsApp service providers do not provide requisite support, that was one of the main reasons for us to switch to Mercuri. The product is currently new and advanced features are under development, looking forward to upcoming updates.

Swapnil Arts

Nov 24, 2025  on Shopify

Mercuri AI Copilot is an absolutely essential app for scaling Shopify store. It has seamlessly automated our customer communication, from abandoned cart reminders to personalized follow-ups, leading to a significant and immediate boost in conversion rates via WhatsApp. A special shout-out to Karthik, the co-founder, who provided personal support during setup. This app is an indispensable tool. Highly recommended!

PopsCart

Oct 20, 2025  on Shopify

Great app for SMS and WhatsApp order and shipping notifications, as well as 2-way conversational Marketing. The AI Agent on WhatsApp makes customer conversations smooth and engaging. Karthik and the team are very supportive and always quick to help. If you’re looking to grow your store or run marketing campaigns, they’ll guide you every step of the way.

Aadvik Crystals

Oct 12, 2025  on Shopify

Super easy setup and super easy to use. app works smoothly. Support by Kartik and team is top notch. Always available for any query or help required.

Teenbaan

Sep 06, 2025  on Shopify

We’ve been using Mercuri since 2021, starting with our Wix site, and recently migrated to Shopify. The transition was seamless, thanks to their team. Mercuri has helped us grow through WhatsApp marketing campaigns, notifications, and AI support agents. Beyond the product itself, the founder has personally worked with us to plan and execute campaigns. Excellent product, outstanding support, and a great team.

Tarvica

Sep 04, 2025  on Shopify

Very easy to set up WhatsApp widget in your website and launch marketing campaigns. The support is excellent—the founder personally guided me through the setup. The pricing model is also great to start with, since you only pay for what you use. Highly recommended.

Carbon Life

Aug 14, 2025  on Shopify

The Mercuri App is incredibly easy to set up — you can start sending WhatsApp & SMS notifications quickly by simply onboarding a number that’s already on WhatsApp Business. The team is fantastic and always ready to guide you through every step of the process, making the whole experience smooth and hassle-free.

GoofOn

Jun 02, 2025  on Shopify

Mercuri has been very easy to use and functional. Karthik has been of great help in diagnosing issues whenever it comes up. Would recommend the app and the team! :)

PrimeShop24

Apr 09, 2025  on Shopify

We've been using the Mercury app by Karthik for WhatsApp notifications, and it has significant positive impact on our operations. The UX is super clean and easy to navigate, and it solved a major communication gap we were facing with our customers for order notifications. Pricing is very reasonable. And a special shoutout to Karthik — his support is absolutely top-notch! Quick, helpful, and always there when you need him. Highly recommended!

dwij

Jul 30, 2024  on Shopify

Mercuri's SMS and WhatsApp services made reaching our customers easy and effective, leading to better engagement and happier customers. The seamless integration helped us send order updates, promotions, and personalized messages directly to our customers' phones. This personal touch has really strengthened our customer relationships and boosted sales. The Mercuri team is fantastic, always responsive and helpful. Their dedication to great customer service aligns perfectly with our own values. We highly recommend Mercuri to any e-commerce store looking to improve customer communication. Thanks, Mercuri, for making a real difference for us!

Sri Sri Tattva

Jun 01, 2024  on Shopify

Mercuri has been an invaluable partner in managing transactional order and shipping updates via WhatsApp. Karthik, the founder, is always within reach, whether through WhatsApp or a phone call. I highly recommend their services to any growing business looking for efficient and reliable communication solutions. Give Mercuri a try—you won't be disappointed!

My Store

May 27, 2024  on Shopify

Great app for SMS & WhatsApp order and shipping notifications. Karthik and team are very supportive and immediately reachable for any help. If you plan to grow your store and are looking to run campaigns they'll help you out.

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