What Merchants Think

The overall feedback for the "Melhor Envio" app is mixed. While some users highlight its potential, long-time users express dissatisfaction due to persistent technical issues and poor customer support. Initial impressions were positive, but recent service quality declines have caused frustration among many merchants.

Key Strengths

• Assists effectively with day-to-day operations.
• Highly recommended by long-term users who have not encountered technical issues.
• Initially had strong functionality which some users found beneficial.

Common Concerns

• Frequent errors when trying to register carrier services.
• Unresponsive or slow customer support with generic feedback.
• Issues with app connectivity and inability to generate labels automatically.
• Authentication errors with Shopify that recur without resolution.
• Concerns about cost efficiency and operational disruptions due to the app's issues.

Final Thoughts

While "Melhor Envio" has been helpful to some merchants, widespread technical issues and lackluster support are significantly affecting its reputation. For the app to regain trust, addressing recurring problems and improving support response times are crucial steps.