I had a serious issue with this company called Matterhorn, a company based in Europe handling badly our dropshipping services. An order was placed and the customer paid for express shipping hoping the product can be shipped within the right amount of time. Unfortunately, that was not the case! The customer continues to complain and follow-up with us to know what's going on with their order. The worst, the customer's order was placed on paid status for more than 10 days with zero tracking number. Finally, after several exhausted contacts that I made, they finally sent a tracking number, but still useless as the customer already so mad and very unsatisfied. We are now more than 30 days since the order was placed. My customer decided to give up and I had to refund the money. In addition, Matterhorn people are so unresponsive and irresponsible since the date the order was placed and do not return email. Basically, they stole the money and my customer never receive the product to this day. Please do not do any business with Matterhorn Wholesale because they will NOT fulfill your order and worst they will not respond to any email. It was a total waste of time and money. They are a horrible company! Please stay away!

As a small business owner I must say what I feel about this Dropshipping company to help other small business owners. My order was placed and the customer paid for express shipping hoping the product can be shipped within the right amount of time. Not really! The customer has complained in two occasions to know what was going on with their purchase, and feel pissed because of the delay related to Matterhorn Dropshipping company. They placed the order on paid status and never shipped it. We are now 11 days since the order was placed but no tracking number was given. They have a defect software and bad customer support. We are also very pissed off as a result. They collected the money and no further communication. I would have to refund the money to my customer which can affect the reputation of my business. Please do not do any business with Matterhorn because they will NOT fulfill your order and worst they will not respond to any email. And possibly will damage the reputation of your business with your customer. It was a total waste of time and money. They are a horrible company! Please stay away!

Well, you have great products, but unfortunately, the app is very slow and has many technical issues. A few days ago, I placed an order (Order #79431), and it's been 4 days without any response to my email. I received an email saying that the order has been shipped, but there is no shipping update on Shopify. I hope you will respond soon and fix these issues. I really like your products, but the technical problems are frustrating. Once the app improves and I receive proper updates, I’ll be happy to change my review!!!!!!

A great app with European-quality products. Responsive technical support, nothing to complain about!

The app looks professional, and the catalog pictures are high quality. But a lot of products failed to import in my store, and I got no technical support. Contact option is only email, but no answer after 24 hours. UPDATE: My problem was solved after my review, so now everything seems to work fine.

The app looks professional, and the catalog pictures are high quality. But a lot of products fail to import in my store, and I get no technical support. Contact option is only email, but no answer after 24 hours. No or very slow customer support + bugs in their app => not reliable supplier

I like the products they sell however communication is very bad. I sent so many emails and tried to call them and no one has answered me so far. It's been almost two weeks. They haven't refunded me of any cancelled products. Also really bad payment system. My payments keeps getting rejected for no reasons after order confirmation. I don't really know what's going on here.

App is very professional compered to others, I cant not tell of the product quality yet, but shall be placing orders shortly and will update :D

As an entrepreneur managing a Shopify store, I recently integrated the Matterhorn Wholesale app, and I couldn't be more satisfied with my experience. This app has transformed the way I handle wholesale orders, streamlining my operations and enhancing my customer service.

I experienced drop shipping before with suppliers from China and it was the worst. So glad I found your company.