Reviews: LVK Logistics

Customer reviews: LVK Logistics

Reviews (84)

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What Merchants Think

Merchants have varied opinions about LVK Logistics, previously known as ShipHero. While some users are thrilled by the supportive and responsive customer service, particularly praising individuals like Soledad and EMI, others have faced significant operational issues, including service disruptions, erroneous charges, and logistical errors. The acquisition by LVK seems to have influenced certain business decisions, leading to contrasting experiences among users.

Key Strengths

Exceptional customer service, often going above and beyond to assist customers.
Responsive support team praised for their dedication and efficiency.
Good pricing for those who can handle the additional fee.

Common Concerns

High monthly "Tech" charge of $500, impacting small-volume businesses.
Logistical issues such as lost packages and inventory mismanagement.
Lack of support for returns, and restricted ability to change addresses post-shipment.
Unexpected service bans on return labels without customer notification.
Issues with double charging and mishandled reimbursements.

Final Thoughts

LVK Logistics has proven to be a reliable partner for businesses seeking strong support and service when it comes to logistics. However, financial and operational hurdles reported by a number of users indicate potential risks, particularly for small-volume merchants. It is crucial for potential users to assess their capacity to manage LVK's pricing structure and to communicate effectively with customer support for the best experience.

wunderkids

Mar 28, 2024 on Shopify

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

Redge Fit

Mar 22, 2024 on Shopify

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Babybee Canada

Mar 12, 2024 on Shopify

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions. In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

Kegel Hard

Oct 26, 2023 on Shopify

Great app and great company! Support team (Emi and all :) is super responsive.

Fresh Dolls Store

Apr 29, 2021 on Shopify

It's always a pleasure working with Ship Hero. We've been using their services for over 2 years and it's been great. I appreciate Bela's help for always attending to all our needs. Thank you!

Blue Bear Protection

Jun 09, 2020 on Shopify

Great customer service, thank you Bela for helping me out with special orders and quick delivery. Easy to use and recommended.

Offgrid Mindfulness

Mar 08, 2020 on Shopify

Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.