Reviews: LVK Logistics

Customer reviews: LVK Logistics

Reviews (84)

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What Merchants Think

Merchants have varied opinions about LVK Logistics, previously known as ShipHero. While some users are thrilled by the supportive and responsive customer service, particularly praising individuals like Soledad and EMI, others have faced significant operational issues, including service disruptions, erroneous charges, and logistical errors. The acquisition by LVK seems to have influenced certain business decisions, leading to contrasting experiences among users.

Key Strengths

Exceptional customer service, often going above and beyond to assist customers.
Responsive support team praised for their dedication and efficiency.
Good pricing for those who can handle the additional fee.

Common Concerns

High monthly "Tech" charge of $500, impacting small-volume businesses.
Logistical issues such as lost packages and inventory mismanagement.
Lack of support for returns, and restricted ability to change addresses post-shipment.
Unexpected service bans on return labels without customer notification.
Issues with double charging and mishandled reimbursements.

Final Thoughts

LVK Logistics has proven to be a reliable partner for businesses seeking strong support and service when it comes to logistics. However, financial and operational hurdles reported by a number of users indicate potential risks, particularly for small-volume merchants. It is crucial for potential users to assess their capacity to manage LVK's pricing structure and to communicate effectively with customer support for the best experience.

LUSHER.co

Dec 30, 2024 on Shopify

DO NOT SHIP WITH SHIPHERO ' LVK if you need customers to be able to return an order, and I would say most business need this ability. Our experience has been shocking from a 'professional and business' perspective. Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers. Our team was making the requests as normal with no reply for weeks and only when we hit the roof did we finally have someone tell us they will no longer offer returns. We had NO time to pivot at all. They have NO solution for return to sender packages - we ship out $300 - $1500 orders and if they need to be rts they literally go to some random place in Blaine WA where they disappear. We have $1000.00 of packages that the staff has just kept and never reshipped to the LVK warehouse they originated from or back to the customer and LVK has been 'working on it' for over a year. They won't help change delivery address' when an error has been made but ship so the customer can't make changes themselves. They charge high prices for signature but then don't get them. We even were set to start shipping from another warehouse at the start of Jan for a new line and they told us last minute they don't have space BUT when I sent an email under another business name they told me they had space and set up could be done in days. I have set up a new warehouse with a smaller family run shipping company and we will stop using this shipper the moment we are sold out of items. They really don't care about your customers or you. Our experience has been with Soledad - be leary of these glowing reviews - they all look suspicious

fretboardgeek

Oct 02, 2024 on Shopify

Since ShipHero was bought by LVK, they implemented a plan to run off all small volume customers by implementing a $500/month "Tech" Charge. They basically shut down my business. Really, really awful! Before that happened they randomly split my inventory across warehouses and it then would take so long to assemble the pieces for my orders, that most of my orders begun to cancel. I would highly recommend you steer clear if you are a small volume business. Heck, I would recommend any business to steer clear after what they did to my business. Truly horrible!