Reviews: SC Loyalty Rewards

Customer reviews: SC Loyalty Rewards

Reviews (72)

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What Merchants Think

"SC Loyalty Rewards" is generally well-received by merchants for its effective features and superior customer service. Many users appreciate the app's ease of use and the seamless way it integrates with various platforms, making it a valuable tool for enhancing customer engagement and loyalty programs.

Key Strengths

Outstanding customer service, with staff members like Danko and Nitesh frequently mentioned for their assistance.
Easy to set up and use, with flexibility that suits various business needs.
Strong loyalty points and referral system that effectively boosts customer retention and word-of-mouth promotion.
Good functionality and sensible pricing, making it particularly beneficial for online stores.
Customizable features that align with brand aesthetics and ethos.
Insightful analytics aiding in understanding customer behavior and refining marketing strategies.

Common Concerns

Lack of POS integration at lower pricing tiers, which is crucial for small businesses with physical stores.
Issues with the mobile version of the widget and delayed problem resolution by technical support.
Desire for enhanced features such as automated emails and coupon selection at checkout.
Occasional teething problems during setup and functionality changes.

Final Thoughts

Overall, "SC Loyalty Rewards" is a highly regarded app that significantly enhances customer engagement through its user-friendly interface and customizable options. While some merchants face challenges with POS integration and mobile widgets, the responsive customer support generally resolves issues promptly. The app's strengths in improving customer loyalty and providing insightful analytics make it a compelling choice for businesses looking to build and sustain a loyal customer base.

Neha Assar Artistry

Mar 06, 2025 on Shopify

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.

Discovery Fabrics

May 28, 2024 on Shopify

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.