SC Loyalty Rewards logo

Customer reviews: SC Loyalty Rewards

Develop by Shop Circle

Reviews (175)

Overall rating
4.4

What Merchants Think

"SC Loyalty Rewards" is generally well-received by merchants for its effective features and superior customer service. Many users appreciate the app's ease of use and the seamless way it integrates with various platforms, making it a valuable tool for enhancing customer engagement and loyalty programs.

Key Strengths

  • Outstanding customer service, with staff members like Danko and Nitesh frequently mentioned for their assistance.
  • Easy to set up and use, with flexibility that suits various business needs.
  • Strong loyalty points and referral system that effectively boosts customer retention and word-of-mouth promotion.
  • Good functionality and sensible pricing, making it particularly beneficial for online stores.
  • Customizable features that align with brand aesthetics and ethos.
  • Insightful analytics aiding in understanding customer behavior and refining marketing strategies.

Common Concerns

  • Lack of POS integration at lower pricing tiers, which is crucial for small businesses with physical stores.
  • Issues with the mobile version of the widget and delayed problem resolution by technical support.
  • Desire for enhanced features such as automated emails and coupon selection at checkout.
  • Occasional teething problems during setup and functionality changes.

Final Thoughts

Overall, "SC Loyalty Rewards" is a highly regarded app that significantly enhances customer engagement through its user-friendly interface and customizable options. While some merchants face challenges with POS integration and mobile widgets, the responsive customer support generally resolves issues promptly. The app's strengths in improving customer loyalty and providing insightful analytics make it a compelling choice for businesses looking to build and sustain a loyal customer base.

Healing Blends

Dec 10, 2024  on Shopify

I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.

Galah Home

Oct 01, 2024  on Shopify

This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of POS integration when i went to purchase and look at how to add it to the POS app. I do not understand why not include POS at all paid tiers, as you are still talking about pricing based on number of orders whether its online or in store. Looks like I am back to the drawing board finding a fairly priced simple loyalty plugin for a small store that support POS.

Tienda Friosur

Aug 13, 2024  on Shopify

Increíble! Tarik nos respondió todas nuestras preguntas, es muy fácil de configurar. Lo recomiendo 100%.

lovemarys

Aug 02, 2024  on Shopify

Fits into my site perfectly. Struggled at one part to set it up and Nitesh, the customer service assisting me, was very helpful and quickly set up the last part needed for this amazing app!

Spearing Collectibles

Jul 31, 2024  on Shopify

Using the basic features of this app is enough to get our membership started, but would be great if customers could select their coupons at checkout instead of copying the code beforehand. A big plus is that customer service is quick to respond!

ChiClaws

Jul 31, 2024  on Shopify

It's easy to set up and flexible plans available. Customer service assistance is easily reachable if assistance is required. Special thanks to Nitesh for helping!

Cydney Mar Wellness

Jul 11, 2024  on Shopify

Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease. Now I'll have happier clients :) Thank you Tarik! Cheers, Cydney

House of eLLe

Jul 03, 2024  on Shopify

I had a question about upgrading my program and customer service was quick, gave me more details about the program and assisted me with how to make sure it was showing up on my site just like I wanted it to! 10/10!

Rainbow Nation

Mar 29, 2024  on Shopify

A few teething problems with the app working as set up, and then not. But all issues have been resolved and I like the app. I would like an automated email relating to the customer tiers, but other than this everything is now good.

Candle Bloom

Mar 24, 2024  on Shopify

Features interessanti, possibilità di traduzione dell'app e delle notifiche solo con piano a pagamento. Una volta installata e fatto l'abbonamento pro scopro un problema con il widget vetrina per la versione mobile. Scrivo all'assistenza per capire quale fosse il problema, mi viene detto che devono indagare più a fondo per capire il problema e che si faranno sentire loro una volta risolto. A distanza di 3 settimane nessuna novità, ho scritto nuovamente all'assistenza e mi è stato detto che stanno ancora indagando... sconsiglio

Sacred Crystals

Mar 20, 2024  on Shopify

This app is amazing! Using for 4 months now. I was able to migrate my loyalty program from Lightspeed and everyone - thousands of customers - was able to keep their rewards AND continue to earn rewards at the same rate with just a change of terminology - instead of cash back it is now points - but the value is the same (because I set it to the value I desired.). Recently we had a challenge with it where it stopped loading on shopify POS. The customers were still able to earn points but we could not apply them to a sale in person. The Team at SC Loyalty got right on it and emailed me regularly through the process until it was resolved. So grateful they were so responsive and that my customers are once again satisfied. Thank you Shop Circle Loyalty!

Online For Equine

Jan 18, 2024  on Shopify

This app is a great one for stores starting out! Has great support and great functionality including promotions!

Crack Coffee

Jan 07, 2024  on Shopify

SC Loyalty Rewards & Referrals is an exceptional plugin for Shopify, elevating the shopping experience to new heights. Its seamless integration allows for a sophisticated and user-friendly loyalty points system, enhancing customer engagement. The plugin offers versatile options for earning and redeeming points, making it an invaluable tool for building customer loyalty. Its referral system is remarkably intuitive, encouraging word-of-mouth promotion effectively. The customization options are vast, enabling brands to align the plugin with their specific aesthetic and ethos. Moreover, the analytics provided are insightful, aiding in understanding customer behavior and refining marketing strategies. SC Loyalty Rewards & Referrals stands out for its reliability, ease of use, and the profound impact it has on customer retention and satisfaction.

The Punctilious Mr. P's Place Card Co.

Oct 11, 2023  on Shopify

we migrated to shopify 2.0 site, but the Bold Loyalty Points + Rewards widget didnt make it over. A little confusion, and a few days later, Deelen was able to get us up and running again. Thank you Deelen for your excellent work!

Scroll to Top