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Customer reviews: Loop Subscriptions

Reviews (473)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Drink Better Than Booze

Nov 11, 2024  on Shopify

A lot of customization even if the non-pro level. Easy to use and customers to use. Great customer service. I have used another subscription plug-in previously with Shopify that was great but very expensive. Loop is a great alternative fair pricing, ease of use and customer service has always been helpful.

Café des Guerriers

Nov 06, 2024  on Shopify

Thank you so much for your service.

Nyum Nutrition

Oct 31, 2024  on Shopify

Amazing customer support that will help you every step of the way!! I've used several other subscription apps and have to say that Loop is the best well rounded app. My customers love how easy it is to get a subscription!

Everwell Pro

Oct 29, 2024  on Shopify

The #1 thing I look for when using a service is customer service and support. Loop has been amazing since day 1. Always working hard to find a way to make it work. It feels like I'm working with a whole team. Thanks again!

Coffee Beans Delivered

Oct 28, 2024  on Shopify

We moved from Recharge to Loop and I am very impressed so far. Migration was seamless and the support has been excellent. We've already seen an increase in subscriptions only a week in.

PANOVA

Oct 23, 2024  on Shopify

Great app for all of your Subscription needs! Super customizable also. Huge shoutout to Manan for providing exceptional help & support for all of my needs and requests. Thank. you guys!

Melina

Oct 23, 2024  on Shopify

So far so great. Smooth onboarding and everyone in the CS team has been super helpful. Excited to keep using Loop!

Tropically

Oct 22, 2024  on Shopify

Amazing app and support!

Envenom Skin

Oct 21, 2024  on Shopify

The app is working exactly as intended, and i just had a request to solve an issue that quickly was dealt with. The team has been working constantly to solve it as quickly as they could. Really appreciated the effort!

Loaded Laundry Detergent

Oct 16, 2024  on Shopify

Tried multiple subscription apps, but Loop checked all the boxes and the Support Team goes above and beyond. Highly recommend.

KOOEE! Snacks

Oct 14, 2024  on Shopify

The customer service team (and in particular, Saksham) have been extremely helpful in resolving any issues that arise whilst I'm setting up Loop on my website.

goPure Beauty

Oct 13, 2024  on Shopify

This app has made managing subscription orders so easy and stress-free. The customer support team is fantastic! All questions and needed help were promptly addressed. Their support resolved everything quickly!

Magic Scoop

Oct 10, 2024  on Shopify

Great app and most of all customer service for beginners who are new to this platform and news to the business vertical. My rep Shivam is extremely responsive and takes initiative in understanding our specific business model/marketing while also going above and beyond by sharing industry trends. Always a great experience working with Shivam!

Grateful Bread

Oct 10, 2024  on Shopify

Loop has very good customer service. I just logged a chat and had my problem solved at midnight, California local time. Cool! Thanks Loop!

The Scotch Malt Whisky Society

Oct 06, 2024  on Shopify

I went through the onboarding process with Loop, and I cannot say enough good things about their team and services. Sharath and Lesle were top notch in their guidance, and the app itself is extremely sleek and user friendly. While ultimately my business did not end up needing this app, It's not easy to get real human services this good anymore. If you were on the fence about the app, I wouldn't hesitate! The customer service alone makes it worth the jump.

Eat health

Oct 06, 2024  on Shopify

Great support. Honestly, really really helpful

Jolicare MY

Oct 05, 2024  on Shopify

I've been really impressed with Loop Subscriptions! Their support team has been incredibly helpful, even through live chat on the free plan. As a startup, the free plan was comprehensive enough to get us off the ground with launching new subscription plans. It also integrated seamlessly with both Rebuy and PageFly, making the setup process smooth and efficient. Highly recommended for anyone looking to kickstart their subscription services!

Kapsä

Sep 29, 2024  on Shopify

Great support from Varun and the support team.

Gummy Nutrition Lab

Sep 24, 2024  on Shopify

Great service

ALYNE

Sep 16, 2024  on Shopify

Love my loop app. Easy to use for us and our customers. Anytime there is an issue there is great support!

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