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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (552)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

MyNutra

Aug 05, 2025  on Shopify

have tried other subscription apps and support was not helpful at all, gave loop a try and Sam has been absolutely amazing. The customer service is on point, and the amount of options available/features is amazing. Will stick to this app :)

Chuck

Aug 05, 2025  on Shopify

Amazing customer support.

Suppmend

Aug 04, 2025  on Shopify

Awesome, very intuitive, great customer support as well! Highly recommend :)

BoostBites

Aug 01, 2025  on Shopify

L’évive Labs

Jul 31, 2025  on Shopify

Phox Water

Jul 31, 2025  on Shopify

We've been using Loop Subscriptions for some time now and it's been a game-changer for our store. The app is incredibly well-built, with a clean, intuitive interface that makes managing subscription products effortless. What really stands out is the flexibility. The customer portal is sleek and user-friendly, which has significantly reduced support requests. Support from the Loop team has also been exceptional – fast, knowledgeable, and genuinely helpful whenever we've had a question or request. Highly recommended if you're looking for a robust, scalable subscription solution on Shopify.

Shrooly

Jul 30, 2025  on Shopify

Great team, great service

DrSeussCoins.com

Jul 28, 2025  on Shopify

Great app!!! the staff is extremely friendly and they are always willing to help out! Response time is always fast and easy! Aayush, a staff member, is very educated and always has answers for any type of questions regarding the app and/or Shopify processes. 10/10!!

Adios Plastic

Jul 28, 2025  on Shopify

We've used a lot of subscription apps over the years, LOOP are by far the best in the game. Customer support and features are second to none

KANHA Life

Jul 28, 2025  on Shopify

Fantastic customer support!

TOSSIBLES

Jul 25, 2025  on Shopify

Both the LOOP app itself and the customer service team behind the app are WONDERFUL! I feel truly support as a business owner! Thank you, LOOP team.

Evive USA

Jul 21, 2025  on Shopify

We've been using LOOP for over a year, and the experience has been excellent. The app keeps getting better, and the team is incredibly responsive and helpful. We've tested several other solutions before, and LOOP stands out as best-in-class in terms of service—plus, the pricing is very competitive. Highly recommended.

PeachyBbies

Jul 17, 2025  on Shopify

Qstar

Jul 15, 2025  on Shopify

Amazing support and a super clean subscription experience. The team helped us set up everything perfectly – fast, reliable, and incredibly kind. Highly recommended!

Natural Zest Skincare

Jul 11, 2025  on Shopify

Prompt and efficient service when raising an enquiry and answered my questions giving me the result I wanted. The subscription disappeared from the customer side of my website but this issue was promptly resolved. The app has been working well on my website.

Step One Foods

Jul 11, 2025  on Shopify

We've been on Loop for a few years after migrating from Recharge. We had an awful experience on Recharge and the difference with Loop has been night and day. Loop's platform is a great improvement and that has been noted by both our customers and our customer support team. Loop is continually evolving and adding features and functionality. What stands out the most is the level of customer support and partnership we receive as a client. They are always available, proactive and help us to success.

Bears with Benefits US

Jul 11, 2025  on Shopify

Vitality Cycles

Jul 11, 2025  on Shopify

Numi

Jul 11, 2025  on Shopify

Excellent app, outstanding service from the team. Best support in quality and time from any shopify app i've used so far. Nothing but smiles here!! Shout out to Varun, he's the man! Parvesh is also awesome.

Lupi Coffee

Jul 09, 2025  on Shopify

Great functionality, top onboarding and great support!

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