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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (552)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Dr. Diamond's Metacine

Aug 27, 2025  on Shopify

CS has been great, always willing to help and teach us how to utilize the platform. They take the time to make the program better.

En Cavale

Aug 27, 2025  on Shopify

We've been using Loop for a while now, and it’s been exactly what we needed. The platform is easy to use, works smoothly, and makes managing subscriptions simple. Support is quick and helpful whenever we have questions, always providing clear answers and practical solutions right away. Highly recommended.

Menerals

Aug 26, 2025  on Shopify

Legendary service. Legendary app. Absolute BEST in the game. Thank you team!

HRTorque Training

Aug 26, 2025  on Shopify

Battled to navigate setup a little, but Loop Support was very helpful and sorted out the issue quickly

Barrel Lane Whisky Club

Aug 26, 2025  on Shopify

Loop has been great to work with and our assigned CSM has been finding solutions for many of our unique use cases. Highly recommend the app.

Altenew

Aug 25, 2025  on Shopify

I have been a fan of working with Loop for the last 6-9 months. They have strong customer service and I especially like working with their success manager team.

Maya Chia

Aug 22, 2025  on Shopify

Working with Loop has been an absolute joy. Their team is incredibly meticulous, paying close attention to every detail, and their thorough approach has made a real impact on our business. They’ve gone above and beyond to ensure that everything runs smoothly, and their support has been invaluable. Loop has not only made processes easier for us but has also been a true partner in helping us grow. Highly recommend their subscription service to any business looking for reliable and thoughtful support.

Peace Coffee

Aug 20, 2025  on Shopify

Great app and wonderful support! We've grown subscriptions 30% in the ~7 months we've been working with Loop, and we're only accelerating.

Fine Writing Company

Aug 20, 2025  on Shopify

WeNatal

Aug 15, 2025  on Shopify

Love Loop the team is so proactive and hands on with implementation and helping set us up for success.

Sentia Spirits

Aug 13, 2025  on Shopify

We are using LOOP for past few months. Our subscribers have increased by 200+%. Their support is amazing. Always available and happy to help. Just would like to have some flexibility to improve design for customer portal and move widgets around. Overall, highly recommended!

Inspiriko

Aug 12, 2025  on Shopify

Excellent experience with Loop. We seamlessly migrated our subscribers and we have a lot of features to use to retain our customers. Happy with the change!

Naturesting

Aug 08, 2025  on Shopify

AgelessLX

Aug 08, 2025  on Shopify

Customer support at Loop is excellent. They answer my questions in a timely manner.

Rosental Organics

Aug 08, 2025  on Shopify

Very positive experience with the whole team. Very convenient and constantly being optimized, close support and a lot of options to increase subscription revenue and retention while decreasing the churn rate. I also like the option to include a bundle builder, would definetly recommend!

Organic Traditions Canada

Aug 07, 2025  on Shopify

Loop has been a great subscription solution for us at Organic Traditions, and the support team has been fantastic in helping us along the way.

Meal Prep

Aug 06, 2025  on Shopify

UMI (Urban Ministries, Inc.)

Aug 06, 2025  on Shopify

Loop support was brilliant. The problem was solved in a few minutes, completely hassle-free Thanks to Saurav ( Tech Support) for his skills and speed.

94Celcius

Aug 05, 2025  on Shopify

They have an amazing support team and the app is perfoming really well! :)

heyhair

Aug 05, 2025  on Shopify

We migrated over to Loop from a very subpar subscription management platform. We went through the process and looked at all the big players in the space and landed on Loop - and we've been thankful since that day. Easy migration, actual analytics in the platform that you can make real business decisions off of, and the support is top tier (shoutout to Aayush for being there for my every question and guiding me on the new features!!). They aren't just resting on their current offerings either; they are constantly releasing updates, upgrades, and net-new ways to manage your subscriptions. They are laser-focused on reducing churn, dunning, and increasing LTV by providing you with the exact data and tools required.

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