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Customer reviews: Loop Subscriptions

Reviews (473)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Love Jesus

Dec 10, 2024  on Shopify

I have been in the internet marketing space since 1998, I run multiple subscription companies on different platforms. I can say without a doubt that Loop has been hands down the best subscription integration I have worked with. The team has not only jumped in to help me with custom setups, but also pointed out areas that I may have been missing. If you know me, I do not write reviews, so if you are on the fence, get off of it and use loop.

DogMama | Vitamlsky pro psí zdraví

Dec 10, 2024  on Shopify

Great support, nicely customizable, easy to integrate, works as expected

PrestigeSupps

Dec 09, 2024  on Shopify

Helped alot

La Maxime

Dec 08, 2024  on Shopify

I was hesitant to use the Loop App after reading a few reviewers complaining about their poor (or non-existent) service for the free plan, but after another app called "Joy" did not live up to my expectations - it failed during installation steps, I decided to give the LOOP a try. I am so glad I did and I am on the free plan and have received fantastic service from Varun, who was knowledgeable, efficient, and friendly. He even disabled another widget that I did not know was in my template. The Loop Widget looks so cool and so happy with the way it looks. I don't know how much I appreciate your help, Varun. Thanks a million!

XMODE

Dec 03, 2024  on Shopify

Flawless Integration with Shopify and the customer support is

MYDAY'S

Dec 03, 2024  on Shopify

LOOP support is always amazing with very quick reply

SONO Supplies

Dec 01, 2024  on Shopify

Got great customer service from Manan today! He was knowledgeable, patient and was able to resolve my issue quickly. He didn't rush me and made sure I understood my "next steps" before he disconnected our chat. Thanks Manan!!

Feel Reformed

Dec 01, 2024  on Shopify

Amazing app and amazing customer service. I strongly recommend.

Friend of Dorothy

Nov 28, 2024  on Shopify

amazing onboarding and customer support team. pleasure to work with!

Vidavii

Nov 26, 2024  on Shopify

Great App for our needs Support has been excellent.

The Swallow Co

Nov 26, 2024  on Shopify

Great support! They just get it.

TooA

Nov 24, 2024  on Shopify

Great App and support!

Soapbox

Nov 24, 2024  on Shopify

Loop has met and exceeded our expectations. Manan and Arunita have been incredibly helpful in making sure we are set up properly, and we're really excited to start building our subscriber base!

VapeTM

Nov 21, 2024  on Shopify

responsive support and working great!

GRIA Food Co.

Nov 20, 2024  on Shopify

Great customer service and seemless integration to Shopify store. Would highly recommend. This app has boosted my ARR significantly!

Aniwell

Nov 20, 2024  on Shopify

Great product and it was very easy to get onboarded. The support is exceptional. Can't recommend them enough.

Sküma EU

Nov 17, 2024  on Shopify

Amazing support team, super responsive and always get things done for us! Game changer

VMI Sports

Nov 14, 2024  on Shopify

Incredibly fast response time, reliable, and helpful from start to finish

Good For Pets

Nov 12, 2024  on Shopify

Free forever plan was a lifesaver to get up and running. It has allowed me to get MRR going and now upgrade to a paid plan. The support team are always happy to help and very quick and effective (not like some other support teams). Aastik has helped me out many times (even during Diwali) and the product is second to none.

Pick Peanut

Nov 12, 2024  on Shopify

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