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Customer reviews: Loop Subscriptions

Reviews (449)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Alaya Naturals

Feb 19, 2025  on Shopify

We switched from Recharge and are so much happier. Easy to use, great customer service team. Highly recommend!

Kitty Poo Club

Feb 19, 2025  on Shopify

Loop has been an outstanding partner, consistently delivering top-notch support and innovation. Their team is incredibly personable, detail-oriented and highly responsive, addressing any issues immediately. The platform itself is intuitive, with excellent reporting that continues to evolve. We're especially excited about their gamification feature. After evaluating multiple subscription platforms, we’re confident that choosing Loop was the best decision we could have made! Highly recommend!

Unscented Co.

Feb 19, 2025  on Shopify

The team is always here to help and is full of knowledge.

PureBlends.com.au

Feb 19, 2025  on Shopify

Has been good so far and have had great support when need it

FrankJuice GmbH

Feb 18, 2025  on Shopify

Erstklassiger Support!

Manly

Feb 18, 2025  on Shopify

Support team really goes above and beyond, Shivam handles and walks you through everything to maximise preformance. Highly recomended

VitaWild

Feb 17, 2025  on Shopify

Loop is super solid - their team is responsive and helpful with any issues and can come up with solutions for any problem. Capabilities of the app are fantastic - no complaints

Kobi Co.

Feb 16, 2025  on Shopify

The onboarding experience is 5 star. You no longer have to worry about having to turn in to a coder part time just to set up your subs account. Excellent customer service. Very responsive.

The Earthling Co.

Feb 14, 2025  on Shopify

We switched from Recharge to Loop due to better access to features at a significantly lower monthly rate, along with responsive, dedicated account teams. The migration process was seamless, and we've quickly set up new features like dynamic bundles and order-specific customer upsells. Our experience over the past four months has been outstanding, from the migration to the initial strategy recommendations. I highly recommend Loop to anyone evaluating subscription platforms.

Elavate Collagen

Feb 14, 2025  on Shopify

Fantastic app and fantastic team. They offer monthly calls to go over best practises to optimise your program & LTV. And they quickly are shipping new features that you request, fast support as well. Great team!

Elixir Shots

Feb 14, 2025  on Shopify

Working with Aayush at Loop has been nothing short of amazing! He is always trying to help improve on retention and many other factors. I wish I would have switched to Loop sooner than I did. If you are looking for a subscription platform I would highly recommend this company. Great price and great service!!

Puori US

Feb 13, 2025  on Shopify

We’ve been working with LOOP for over six months now, making the leap from another subscription platform. We are extremely happy with the very intuitive subscription platform (both front and back end) and the very attentive and accommodating LOOP representatives. Switching to LOOP has given our customers a better experience when it comes to managing their product subscription, and this is reflected in the customer feedback and our retention rates. LOOP has a multitude of nifty features to reduce churn and increase AOV and LTV. Would definitely recommend if you’re considering a new subscription platform.

BagUps

Feb 13, 2025  on Shopify

So far Loop has been great for us and better and cheaper than our previous subscription service. Their support is very responsive and helpful as well

houswise

Feb 12, 2025  on Shopify

Really happy with it so far. The support team has helped me super quickly and very effectively! Will recommend!

Volyoume

Feb 07, 2025  on Shopify

Loop Subscription has been an absolute game-changer! Their integration team is highly skilled and always ready to help, making the process smooth and stress-free. The platform itself is packed with powerful yet easy-to-use features, making subscription management effortless. We have used other systems, which are simply not a patch on Loop. Highly recommend!

The Lunch Club

Feb 06, 2025  on Shopify

The Loop Subscriptions team has been a pleasure to work with. They are always available, quick to respond, and handle any issues with professionalism and efficiency. Their support makes a real difference, ensuring everything runs smoothly. A special thank you to Purna, Surbhi, Manan, Aasik, and Parvesh for their help—your responsiveness and expertise are much appreciated! Would definitely recommend Loop to anyone looking for a solid subscription solution with great customer support.

Little Totler - Healthy Ready Meals

Feb 05, 2025  on Shopify

Löwenanteil

Feb 05, 2025  on Shopify

Great Customer Support. It's always possible to get help and answers to questions quickly. The team is really eager to find the best solution and provides hands-on support

JOMO Club

Feb 05, 2025  on Shopify

The app is great to be able to support and manage your subscriptions. You can add personalisation as you need and want it. Above all, the team is what I am most happy about. They respond really quickly and help you with anything you need. Would recommend

RegimenPro®

Feb 04, 2025  on Shopify

Loop subscriptions has been a welcome relief to work with after our experience with a larger Shopify subscription provider. They've shown a willingness to work as a partner and have proven to be nimble innovators that listen to their customers.

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