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Customer reviews: Loop Subscriptions App

Reviews (472)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Inspiriko

Aug 12, 2025  on Shopify

Excellent experience with Loop. We seamlessly migrated our subscribers and we have a lot of features to use to retain our customers. Happy with the change!

Naturesting

Aug 08, 2025  on Shopify

AgelessLX

Aug 08, 2025  on Shopify

Customer support at Loop is excellent. They answer my questions in a timely manner.

Rosental Organics

Aug 08, 2025  on Shopify

Very positive experience with the whole team. Very convenient and constantly being optimized, close support and a lot of options to increase subscription revenue and retention while decreasing the churn rate. I also like the option to include a bundle builder, would definetly recommend!

Organic Traditions Canada

Aug 07, 2025  on Shopify

Loop has been a great subscription solution for us at Organic Traditions, and the support team has been fantastic in helping us along the way.

Meal Prep

Aug 06, 2025  on Shopify

UMI (Urban Ministries, Inc.)

Aug 06, 2025  on Shopify

Loop support was brilliant. The problem was solved in a few minutes, completely hassle-free Thanks to Saurav ( Tech Support) for his skills and speed.

94Celcius

Aug 05, 2025  on Shopify

They have an amazing support team and the app is perfoming really well! :)

heyhair

Aug 05, 2025  on Shopify

We migrated over to Loop from a very subpar subscription management platform. We went through the process and looked at all the big players in the space and landed on Loop - and we've been thankful since that day. Easy migration, actual analytics in the platform that you can make real business decisions off of, and the support is top tier (shoutout to Aayush for being there for my every question and guiding me on the new features!!). They aren't just resting on their current offerings either; they are constantly releasing updates, upgrades, and net-new ways to manage your subscriptions. They are laser-focused on reducing churn, dunning, and increasing LTV by providing you with the exact data and tools required.

MyNutra

Aug 05, 2025  on Shopify

have tried other subscription apps and support was not helpful at all, gave loop a try and Sam has been absolutely amazing. The customer service is on point, and the amount of options available/features is amazing. Will stick to this app :)

Chuck

Aug 05, 2025  on Shopify

Amazing customer support.

Suppmend

Aug 04, 2025  on Shopify

Awesome, very intuitive, great customer support as well! Highly recommend :)

BoostBites

Aug 01, 2025  on Shopify

L’évive Labs

Jul 31, 2025  on Shopify

Phox Water

Jul 31, 2025  on Shopify

We've been using Loop Subscriptions for some time now and it's been a game-changer for our store. The app is incredibly well-built, with a clean, intuitive interface that makes managing subscription products effortless. What really stands out is the flexibility. The customer portal is sleek and user-friendly, which has significantly reduced support requests. Support from the Loop team has also been exceptional – fast, knowledgeable, and genuinely helpful whenever we've had a question or request. Highly recommended if you're looking for a robust, scalable subscription solution on Shopify.

Shrooly

Jul 30, 2025  on Shopify

Great team, great service

DrSeussCoins.com

Jul 28, 2025  on Shopify

Great app!!! the staff is extremely friendly and they are always willing to help out! Response time is always fast and easy! Aayush, a staff member, is very educated and always has answers for any type of questions regarding the app and/or Shopify processes. 10/10!!

Adios Plastic

Jul 28, 2025  on Shopify

We've used a lot of subscription apps over the years, LOOP are by far the best in the game. Customer support and features are second to none

KANHA Life

Jul 28, 2025  on Shopify

Fantastic customer support!

TOSSIBLES

Jul 25, 2025  on Shopify

Both the LOOP app itself and the customer service team behind the app are WONDERFUL! I feel truly support as a business owner! Thank you, LOOP team.

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