Reviews: Loop Returns & Exchanges

Customer reviews: Loop Returns & Exchanges

Reviews (391)

Overall rating

4.7

5

228
4

11
3

1
2

4
1

21

What Merchants Think

Overall, merchants hold a favorable opinion of "Loop Returns & Exchanges," appreciating its user-friendly platform and seamless integration with systems like Shopify. Many find it valuable for automating returns and exchanges, improving process efficiency and customer satisfaction. While most praise the app, some merchants have faced integration challenges and customer service concerns, though these often get resolved through persistent communication.

Key Strengths

Smooth integration with Shopify and other platforms
Outstanding and responsive customer support, notably representatives like Rece and Emma
Automated return and exchange processes, which save time and improve efficiency
User-friendly interface for both merchants and customers
Excellent customization options for workflows and return policies

Common Concerns

Confusions in distinguishing returns from exchanges, affecting metrics accuracy
Some merchants experienced billing issues post-cancellation
Reports of delayed customer support and limited onboarding support
Challenges with international returns and reliance on third-party services
Instances of restrictive contract terms leading to difficulties in service adjustments

Final Thoughts

"Loop Returns & Exchanges" has largely been well-received by merchants for enhancing the returns and exchanges process. Its integration versatility and robust customer support remain highly valued. Nonetheless, certain areas such as billing practices and international services require attention. Despite these challenges, Loop remains a recommended choice for modern e-commerce businesses looking to streamline their return processes.

WeShoes

Mar 21, 2024 on Shopify

The worst customer service EVER. Waiting days to get unhelpful response. They are priced well over similar solutions so you'd expect to get at least decent service... Apart from service - 1. solution itself not very different from other RMAs 2. set up was quite difficult with no onboarding support. 3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.

DOYOUEVEN

Mar 20, 2024 on Shopify

We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

7 TERRA

Jan 31, 2024 on Shopify

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

Electric Picks Jewelry

Dec 08, 2023 on Shopify

We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI.

Tortuga

Nov 01, 2023 on Shopify

Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.