Login as Customer: Support

Develop by Shopify

$39

/ Month

Free plan available 7 Days Free Trial

Issue resolution

Customer account access

Multipass login

Order assistance

Password change

About Login as Customer: Support

Launched Mar 15, 2022

Built by Shopify

Address

430 rue de normandie, Ste-Julie, QC, J3E1B6, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Faster customer support with direct access to any customer account — no password required

Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).

Log into customer accounts with one click (with or without Multipass)
Place orders, manage carts (persistent cart), and troubleshoot in real time
Log in to customer account from any CRM and helpdesk (with API)
Track support-related logins for transparency and compliance
Compatible with all Shopify plans (Plus not required)

Pros

Allows admins to log in to customer accounts in a few clicks, facilitating customer support
Enables managers to assist customers in placing orders and fixing issues directly
Supports Multipass for logging in, adding an extra layer of secure authentication
Provides an option for customers to request assistance, enhancing customer service
Includes a feature to change customer passwords when logged in, offering more control to admins

Cons

Potential security risks if admin accounts are compromised, as they can access customer accounts
Dependence on adequate training for admins to ensure they handle customer accounts responsibly
The extension may add to the complexity of the admin panel, possibly confusing less tech-savvy users
Compatibility issues might arise with custom themes or other extensions, requiring additional support

Top Helpful Reviews

Lazy Susan

Apr 16, 2025 on Shopify

Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable. If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!

LS EU Production

Nov 20, 2024 on Shopify

The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!

Youfoodz Wholesale

Aug 29, 2023 on Shopify

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.

alt.

Aug 14, 2023 on Shopify

Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.

HumanN

Jun 15, 2023 on Shopify

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

jsonsweden.com

Jan 30, 2023 on Shopify

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

MDaemon Technologies, Ltd.

Jan 04, 2023 on Shopify

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!