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Customer reviews: Locksmith

Develop by Lightward

Reviews (496)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "Locksmith," with many praising its functionality and ease of use. It is regarded as an essential tool for controlling access to specific content or areas within an online store. The customer service and support, particularly from team members like Erica, receive significant appreciation for being responsive and helpful.

Key Strengths

  • Exceptional customer service and support, particularly from specific team members.
  • Easy setup and configuration process.
  • Flexibility and customization options.
  • Comprehensive functionality for controlling access to content or product collections.
  • Instrumental in enabling special sales and VIP customer benefits.

Common Concerns

  • Visibility issues in locked stores can potentially impact sales.
  • Some merchants reported functionality challenges, such as issues with hiding products in locked shops.

Final Thoughts

Overall, Locksmith is a well-received app that many merchants find invaluable for their e-commerce needs. Its comprehensive features and exceptional support service make it a go-to solution for managing restricted content on Shopify. While some concerns were noted, particularly regarding product visibility, most users regard it as a highly reliable and effective app.

The Crafty Kit Company - Trade

Jan 30, 2025  on Shopify

Fantastic experience so far, extremely helpful in setting up and the actual app has every option you could ever need! Erica was wonderfully helpful and lovely to deal with. Highly recommend.

FANTASY GAME EGOMES DIGITAL

Dec 04, 2024  on Shopify

Aplicativo perfeito, equipe maravilhosa e preços justos para quem principalmente está iniciando seu projeto como no meu caso. Obrigado a todos do locksmith por nos apoiar.

Peter Coppola

Oct 30, 2024  on Shopify

Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended

Piemont Express

Sep 29, 2024  on Shopify

Really fast and good support.

Firewire Surfboards - United States

Sep 12, 2024  on Shopify

This app is great, and the support behind it is also great. Simple and easy to use with lots of flexibility and customization if you're so inclined. Highly recommend!

Flamery

Sep 05, 2024  on Shopify

Locksmith, particularly Erica in the support team, were extremely helpful in helping to get the app configured as we needed. We were without our developer during the setup and they stepped in and helped a huge amount The app itself has worked brilliantly for us and prevents customers from adding an item from a certain collection to the cart without first adding a one of a group of products.

Jump Start Rx

Jul 21, 2024  on Shopify

This app helped me easily fix issues I had with my site to get things working how I needed it to! Erica was super helpful and very resourceful!

Cozy Kids Book Club

Jun 29, 2024  on Shopify

Works phenomenally and has a diverse array of criteria with which you can build the locks.

Canadian Wholesale Vapes

Jun 16, 2024  on Shopify

Great experience with Locksmith, the team is super responsive and it does exactly what we needed it to do for our site (lock pricing for wholesale accounts only). Set up is easy and any small details the team responds quickly to assist.

Catoctin Mtn Growers

Jun 02, 2024  on Shopify

App does what we needed it to do. Give it a try.

ACS

May 02, 2024  on Shopify

We have been working with Locksmith on two of our e-commerce sites. Locksmith provides us with the functionality we need for our store but also has provided exceptional customer service and support. Highly recommend this app.

Glacier Peak Holistics

Apr 19, 2024  on Shopify

Rebel Ginger

Apr 11, 2024  on Shopify

Locksmith has enabled me to have special sales on my store to my VIP followers. This has been instrumental to the success for those sales. Thanks Locksmith for also being super helpful whenever I needed help getting set up! I appreciate you!

My Store

Mar 18, 2024  on Shopify

I really love how this app works and the support service is very nice, I really recommend this app :)

Filler Lux™

Feb 16, 2024  on Shopify

I am absolutely delighted with the performance of the application. The setup process was incredibly straightforward and hassle-free, allowing me to get started with it within minutes. I must say that the support service was exceptional - the team was quick to respond, provided detailed insights, and went above and beyond to offer me valuable recommendations that have significantly enhanced my experience with the application. I am grateful to Locksmith for providing such a fantastic service.

TemboTusk

Feb 02, 2024  on Shopify

I have been using Locksmith for several years now and I'm still 100% happy with the app. Customer service is very fast and extremely helpful. Thanks guys, great job!!!

AlohaDays Kitchen Club

Jan 29, 2024  on Shopify

We have been using Locksmith to control access to digital content on our store. Without Locksmith, our business just wouldn't work on Shopify. It's very powerful and flexible, and the support is top notch. We're really grateful to the developers for making such a great app available!

TRADE CLOSEOUTS

Jan 29, 2024  on Shopify

We have been using Locksmith for a few months now and couldn't be more satisfied. The Locksmith team has been nothing but helpful in getting us set up with everything we needed for the site. Highly suggested!

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