Update: We need to add a few points while keeping our original review below. After our 1-star review, Lewis listened to our concerns and engaged with us. He acknowledged the issues and said he would work on improving the app. We also hope he will make the pricing fairer. In addition, he refunded multiple plan fees we had paid. We have now translated our site using another app, but due to Lewis’s goodwill and courtesy, we are raising our rating from 1 star to 3 stars. ----------------------- It’s a complete trap! Every step is designed to make you spend more money. After signing up, we upgraded the plan and paid extra, yet we couldn’t even translate two languages. All it does is send requests through the ChatGPT API to translate. Also, when we reported bugs, they said it was a priority and even promised a refund for the credits and fees we used — but there’s still no action. They've been ignoring the ticket for 4 days as if it doesn’t exist.

The app works perfectly, and when there is any problem the support is extremely fast (props for giving direct real support, instead making you deal with an AI first). And thanks to Nico for that quick fix!

I had been consistently searching for a multilingual translation app on Shopify, but other apps had limited language support and low quality. This app, however, supports a sufficient number of languages and, above all, its AI-based translation quality is overwhelmingly superior. Furthermore, the app's own performance is excellent, which not only provides highly reliable translations but also makes the translated pages themselves trustworthy and stable. Thanks to this, I was able to launch an e-commerce startup with a minimal team. I've already become a huge fan of this app. Thank you.

App works great, my customers had no issues. It's been 5 months using them. Also, customer service was great, they helped me out a lot!

We've been searching for a translation solution that balances power with practicality, and Locales.AI is precisely that. From the moment we started, the intuitive interface stood out – it’s genuinely user-friendly, allowing even our non-technical team members to dive in and contribute without a steep learning curve. The rapid adoption within our team speaks volumes about its thoughtful design. What truly sets Locales.AI apart is their refreshingly fair pricing structure. The option to buy credits for a specific number of translations, rather than being forced into rigid, high-cost subscriptions, is an absolute godsend for businesses like ours that need flexibility as they scale. It means we can ensure our global content is top-notch without unnecessary financial strain. Beyond the excellent product, the support team at Locales.AI deserves a special mention. They are consistently responsive, knowledgeable, and genuinely invested in helping their users succeed. It's rare to find a company that combines such a robust tool with such dedicated customer service. If you're looking for an efficient, cost-effective, and user-friendly platform to handle your multilingual content, look no further than Locales.AI. Highly, highly recommended!

Exceptional experience from start to finish. The team behind this app delivers lightning-fast support, is genuinely friendly, and clearly cares about the success of their users. It’s rare to find a company that not only solves your problems quickly but also actively listens and evolves with you. Their drive to grow together with their customers is refreshing and truly appreciated. Highly recommended!

Dopo tante app provate con mille difficoltà per la pubblicazione del multilingue, questa è risultata più semplice e facile da gestire. Molto intuitiva. Consiglio vivamente soprattutto per chi è alle prime armi.

I needed another language, and they handled it for me. They have automatic translation options with AI, a language switcher with good adjustments, and also a great team — especially Selina.

I searched for a long time for a suitable and, above all, intuitive translation app for my shop — one that would allow me to translate the store content quickly, easily, and without much manual effort into other languages (in my case, German and Italian). Since Locales.AI uses ChatGPT among other tools, most of the automatic translations are incredibly accurate — and if I ever want or need to adjust something, I can easily do so via the editor and publish the changes immediately. Great app, excellent support, highly recommended. Keep up the great work!

The app is great, you can translate anything you want accurately. Their support team is also very fast. I recommend this app to anyone without a doubt!

I added this AI translator to my Shopify store and couldn’t be happier. It automatically translates my product pages, menus, and descriptions with impressive accuracy. My international customers can now browse and shop in their native language, which has significantly improved user experience and reduced bounce rates. Setup was quick, and it works flawlessly across all devices. Highly recommend it for anyone serious about global sales!

Excellent Tool for Managing Translations Efficiently Locales.AI has been a fantastic find for our team. The interface is incredibly easy to use, even for those without technical backgrounds, which made onboarding quick and seamless. One of the standout features is the flexible pricing model — we really appreciate the ability to purchase a small number of translations as needed, without being locked into an expensive subscription plan. It’s a perfect fit for growing businesses that need quality translations without overspending. On top of that, their customer support is outstanding — fast, helpful, and truly attentive to user feedback. Highly recommend for anyone managing multilingual content!

Very good application. It allows for quick implementation of several languages ​​thanks to automatic translations. A big advantage is fast and very helpful support

The support team was incredibly responsive and proactive. I had a specific request to hide the language switcher for English-speaking visitors, and although it wasn’t a built-in feature, they didn’t hesitate to escalate it to their engineering team for a custom solution. They kept me informed throughout, got the necessary access, and took my concerns seriously. If they manage to solve this, it will really improve the user experience for my store. Appreciate the dedication!

I have tried many translations apps but this is the one I have been using for several months now. Price-quality ratio is top! And the service is also very fast and excellent. If you want to translate your website into multiple languages, this is definitely the one for you!

We have been looking for a translation app for our brand for a while but something was always lacking. This time our mind were changed. Absolutely perfect translation, easy to make manual changes (if needed), great and intuitive interface and 10/10 support and technical team. 100% recommended!

The translation quality is by far one of the best we’ve seen, much more accurate than other apps we’ve tried. There are still a few issues here and there, but the team is super responsive and actively working with their engineers to fix things. Great support and promising updates.

So far so good! I have tried a few different apps and this is the one that integrates best with my site. I use GemPages as my editor and UpCart for my cart and found that this app was the only one who properly picked up on the content made within these apps. Support has been A1 as well. I recommend!

This is the best translation app I’ve ever used. It’s easy to use and doesn’t slow down the website. The translated pages load as quickly as the main page.

After subscribing to this app, I had a few specific requirements to get it working the way I needed. Thanks to the excellent support team, especially engineer Nico, I was able to set everything up successfully. Their help made a big difference, and I can confidently recommend this app to anyone looking for AI-powered website translation.