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Customer reviews: LiveSession Replays & Heatmaps

<h3>What Merchants Think</h3> <p>Merchants find "LiveSession Replays &amp; Heatmaps" exceptionally useful for understanding customer interactions on their sites. It is praised for its intuitive interface, comprehensive features, and ability to provide significant insights into user behavior. The app seems to stand out against its competitors, offering easy setup and a valuable trial version that many users find adequate.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and intuitive navigation</li> <li>Valuable insights from session replays and heatmaps</li> <li>Quick and easy setup</li> <li>Excellent customer support</li> <li>Effective in identifying and optimizing user experience pain points</li> <li>Affordable pricing with a useful free version</li> <li>Accurate categorization of replays by location and device</li> </ul> <h3>Common Concerns</h3> <ul> <li>Heatmaps occasionally not showing elements</li> <li>Delayed or lack of response from support in some instances</li> </ul> <h3>Final Thoughts</h3> <p>"LiveSession Replays &amp; Heatmaps" is highly regarded by its users, offering a comprehensive suite of tools for improving user experience and conversion rates. While there are minor concerns about certain features and support, overall, the app is considered an essential asset for merchants looking to enhance their online stores.</p>

Reviews (19)

Overall rating
4.4

What Merchants Think

Merchants find "LiveSession Replays & Heatmaps" exceptionally useful for understanding customer interactions on their sites. It is praised for its intuitive interface, comprehensive features, and ability to provide significant insights into user behavior. The app seems to stand out against its competitors, offering easy setup and a valuable trial version that many users find adequate.

Key Strengths

  • User-friendly interface and intuitive navigation
  • Valuable insights from session replays and heatmaps
  • Quick and easy setup
  • Excellent customer support
  • Effective in identifying and optimizing user experience pain points
  • Affordable pricing with a useful free version
  • Accurate categorization of replays by location and device

Common Concerns

  • Heatmaps occasionally not showing elements
  • Delayed or lack of response from support in some instances

Final Thoughts

"LiveSession Replays & Heatmaps" is highly regarded by its users, offering a comprehensive suite of tools for improving user experience and conversion rates. While there are minor concerns about certain features and support, overall, the app is considered an essential asset for merchants looking to enhance their online stores.

Giftology London

Jan 06, 2025  on Shopify

The Live Session app is one of the best tools for understanding customer activity, offering a user-friendly interface and intuitive navigation. Setting it up was quick, and features like session replays and heatmaps made analyzing user behavior seamless. It provides clear, actionable insights, helping to identify pain points and optimize experiences efficiently.

Biofield Care Bulgaria

Nov 13, 2024  on Shopify

We've been using it literally for about 7-8 hours, if not less. It's the best-made software we've encountered—we've tried at least 3-4 others. For now, we don't need the higher-tier subscriptions, but even the free version plus the trial they offer provides absolutely everything you need. We're extremely impressed; it's the best software on the Shopify App Store. Highly recommended!

MediTone

Nov 13, 2024  on Shopify

I am very pleased with the app. It enables me to see the customer interactions and see the potential resistance points. The UI is very clean and intuitive, it has everything I need. Recommended!

HikingHavens®

Oct 15, 2024  on Shopify

Very Nice app for UX!

Scintera Pty Ltd

Oct 07, 2024  on Shopify

So glad that we found LiveSession Replays. Finally we are able to clearly identify any inconsistencies on product pages that are stopping conversions from happening. This isn't just an App it is a full set of tools that enable us to increase value to our customers. So much more to discover yet. Thanks LiveSession.

Peeckypew

Sep 09, 2024  on Shopify

Best app to replay sessions and a great customer service. thanks!!

Trendymart

Sep 08, 2024  on Shopify

Esta App es simplemente Increíble, te ayuda aver en tiempo real que hacen los clientes en tu Tienda, la Recomiendo con urgencia

Zealution

Aug 30, 2024  on Shopify

better than hotjar to be honest! and its free!

Sumerli

Aug 18, 2024  on Shopify

LiveSession is an amazing app that works perfectly, provides lots of insights, and has friendly support that's always there to help.

ELZA JEWELLERY

Aug 04, 2024  on Shopify

It's a great app, it gives me timely feedback and it's a great price, highly recommended!

Sumerli

Jul 16, 2024  on Shopify

So far it seems to be a fascinating app, Still on the trial session, but looks very well.

Skillful.Budgets

Jul 07, 2024  on Shopify

LS provides very useful data for proper analysis

Thenailbooth

Jun 16, 2024  on Shopify

By far the best replay app I've used. I tried one previous to this which was terrible, LiveSession works smoothly without any errors and organizes the replays well, accurately showing country and device so I know which replays are from me and which are customers.

Cavaier

Jun 06, 2024  on Shopify

Managed to 2X my CVR with the insight I got from this app

Batik Shirt

May 23, 2024  on Shopify

This app is great for gathering insights beyond numbers, allowing marketers or business owners to more intimately understand their website visitors. It's intuitive, easy to use, and informative!

Exit Strategy

Apr 25, 2024  on Shopify

it is quite good

SleekCase

Apr 18, 2024  on Shopify

I have been testing the trial version of LiveSession for several weeks and have been completely amazed. The core feature of watching recorded sessions provides invaluable information when you can see a firsthand experience of guests interacting with your store. LiveSession has taken it a step further and has been working on cataloging Shopify-specific events that mark key milestones during the shopping experience such as products viewed, added to cart, and more. The customer support has also been outstanding. They are quick to respond and resolve any issues in a timely fashion. I'm looking forward to watching this app continue to grow and develop more features.

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