LiveSession Replays & Heatmaps

Develop by Shopify

$65-$199

/ Month

Free plan available 14 Days Free Trial

Improve your store's UX and Conversions with deep Analytics

Event tracking

Session replay

Heatmaps

Enhance engagement

Funnels

Detect frustrations

Find bugs

Identify drop-offs

Dashboards

About LiveSession Replays & Heatmaps

Launched Apr 04, 2024

Built by Shopify

Address

16 Kyriakou Matsi Ave, 3rd Floor Eagle House, Nicosia, 1082, CY

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Enhance sales with LiveSession: Insights into customer behavior for success.

Maximize your sales and improve conversion rates with LiveSession. Ideal for any merchant aiming to enhance their online store's performance, LiveSession provides actionable insights into customer behavior. Discover how users interact with your site, identify pain points, and optimize the shopping experience to drive growth. Whether you're looking to improve user engagement or streamline the purchase process, LiveSession equips you with the tools to succeed in today's competitive market.

Session Replay: Detect user frustrations, enhance UX and find bugs.
Funnels: Identify checkout drop-offs to enhance conversions and sales.
Dashboards: Spot abandoned carts, top channels, and more to know users behavior.
Heatmaps: See what interests people most in your store and enhance engagement.
Event Tracking: Track store events, orders, and shopping carts.

Pros

Provides actionable insights into customer behavior to optimize shopping experiences and increase growth
Session Replay feature allows merchants to detect user frustrations, enhance UX, and find bugs
Funnels feature helps identify checkout drop-offs to enhance conversions and sales
Dashboards highlight important metrics like abandoned carts and top channels to better understand user behavior
Heatmaps show areas of interest to improve engagement
Event Tracking feature allows tracking of store events such as orders and shopping carts
Intuitive and easy-to-use interface
Outstanding customer support with quick response times
Accurately organizes replays showing country and device information

Cons

Reviews are overwhelmingly positive, but do not point out specific shortcomings or areas for improvement
Potential users might need more features to be developed over time, as indicated by one reviewer

Top Helpful Reviews

dressupyourpurse

Oct 14, 2025 on Shopify

support is not replying i paid for a membership and it says not activated so i can't see sessions and support never replies

Acuzone

Jan 16, 2025 on Shopify

Heat maps doesn't work, elements don't show up. Wrote for support 2 weeks ago, no response after trying to get in contact again.

Giftology London

Jan 06, 2025 on Shopify

The Live Session app is one of the best tools for understanding customer activity, offering a user-friendly interface and intuitive navigation. Setting it up was quick, and features like session replays and heatmaps made analyzing user behavior seamless. It provides clear, actionable insights, helping to identify pain points and optimize experiences efficiently.

Biofield Care Bulgaria

Nov 13, 2024 on Shopify

We've been using it literally for about 7-8 hours, if not less. It's the best-made software we've encountered—we've tried at least 3-4 others. For now, we don't need the higher-tier subscriptions, but even the free version plus the trial they offer provides absolutely everything you need. We're extremely impressed; it's the best software on the Shopify App Store. Highly recommended!

MediTone

Nov 13, 2024 on Shopify

I am very pleased with the app. It enables me to see the customer interactions and see the potential resistance points. The UI is very clean and intuitive, it has everything I need. Recommended!

Scintera Pty Ltd

Oct 07, 2024 on Shopify

So glad that we found LiveSession Replays. Finally we are able to clearly identify any inconsistencies on product pages that are stopping conversions from happening. This isn't just an App it is a full set of tools that enable us to increase value to our customers. So much more to discover yet. Thanks LiveSession.

TYG

Sep 18, 2024 on Shopify

It's relatively easy to use, not very complicated. And this app also has many functions, which help us make diverse analyses.

Trendymart

Sep 08, 2024 on Shopify

Esta App es simplemente Increíble, te ayuda aver en tiempo real que hacen los clientes en tu Tienda, la Recomiendo con urgencia

Sumerli

Aug 18, 2024 on Shopify

LiveSession is an amazing app that works perfectly, provides lots of insights, and has friendly support that's always there to help.

Thenailbooth

Jun 16, 2024 on Shopify

By far the best replay app I've used. I tried one previous to this which was terrible, LiveSession works smoothly without any errors and organizes the replays well, accurately showing country and device so I know which replays are from me and which are customers.

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