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Customer reviews: Livescale, Live Shopping

Develop by Livescale

Reviews (21)

Overall rating
4.1

What Merchants Think

Overall, merchants have expressed high satisfaction with "Livescale, Live Shopping", appreciating its ability to enhance live shopping experiences. Many report successful integration with existing platforms like Shopify, and praise the app for its engagement features which help strengthen connections with their audience. Merchants frequently applaud Livescale's support team for their responsive and amicable assistance, ensuring both new and existing users can maximize the app's capabilities.

Key Strengths

  • Easy integration with platforms such as Shopify.
  • Robust customer support and onboarding assistance.
  • Highly engaging audience interaction tools, including real-time polling and live customer chat.
  • Seamless event setup and synchronization of products.
  • Comprehensive post-event analytics.
  • Effectiveness as a marketing strategy, contributing significantly to sales targets and conversions.

Common Concerns

  • Initial technical difficulties during the setup for some users, especially for novices.
  • Some users experienced minor technical issues in the control room.
  • Learning curve associated with maximizing the effectiveness of live selling events.

Final Thoughts

"Livescale, Live Shopping" consistently receives positive feedback for its ability to enhance the live shopping experience both for merchants and consumers. While there are some initial usability challenges, especially for beginners, the app's strengths in driving sales, audience engagement, and providing excellent customer service make it a valuable tool for brands aiming to integrate live shopping into their marketing strategies.

Once Upon a Farm

Jul 25, 2022  on Shopify

Livescale is a great Live Shopping app and we have been very happy with our experience. The app is easy to set up and their team is very helpful with setup questions/best practices/ general advice. The seamless integration with Shopify and audience engagement capabilities like polling was the reason we decided to work with them and we're happy we did!

Three Ships

Jun 16, 2022  on Shopify

Amazing live shopping app + customer service team. In our first 1-hour event we garnered over 350 orders from high LTV customers. Using Livescale is now a pillar of our marketing strategy - we promote an event for every product launch and large promo.

goPure Beauty

Jun 10, 2022  on Shopify

We started using this app to help improve our live streaming. It has been a great way to engage our audience and provide a better live shopping experience. We love being able to interact with our audience by the polls feature. It's also great that you can view the poll responses and save that data for later. The app has great post live event analytics. Our Livescale point of contact, Chanida, has been amazing to work with and has been very helpful with answering any questions we have. We have experienced some technical difficulties in the control room, but besides that it has been a great application!

Studio10 Makeup

Aug 05, 2021  on Shopify

LiveScale is by far the best Live Shopping experience from both a brand and consumer perspective. Setting up the event/syncing products couldn't be easier and embedding the video on your website makes it a breeze for customers to join! The team are all super helpful and are eager and willing to provide assistance wherever they can to ensure your event runs smoothly. I have even asked about potential features and upcoming concepts and have been given useful information to plan the future of our live selling shows. LiveScale continue to improve their service based off customer feedback and seeing this in action really proves to me that they deserve the 5 star rating!

LOHN

Jun 15, 2021  on Shopify

We LOVE Livescale! We hosted our first event last week and we ended up doubling our sales target. The set-up was super easy, and they have an amazing team who is there for you every step of the way to resolve any technical questions you may have. Livescale is a fantastic way to educate and sell to your customers near and far!

Bling Me Neshaj

May 18, 2021  on Shopify

UPDATE: I wrote a really strong review last year because i really struggled initially to get connected... BUT, I went back in and was able to get it together and once I was able to get the system fully connected I have fallen in love with it. They seem to be making great strides to do updates and making it easier to work with. I love all the features especially the custom invites, the LIVE customer Chat and the simple check out for the customers is AWESOME! Original 1 star review I had high hopes but could never get it connected to go LIVE... spent a few hours had the chat live but still nothing finally just removing from my store.. Hopefullly a more novice user friendly update will be available soon

StyleDemocracy.com

May 14, 2021  on Shopify

Our team has used Livescale twice now, and it's such a great way to interact with our customer base on a more personal level. Can't wait for our future events! Plus, the customer support team is wonderful.

NEOPHYTE

May 03, 2021  on Shopify

I have now used Livescale 3 times to host live shopping events and each time has been such a seamless experience. It's honestly the best way to create an interactive experience with your audience/followers/customers. Not only do you get to connect on a whole new level (talking directly to the shoppers, answering questions live, etc.), you also get SO much value out of it. From direct customer feedback to extra revenue (we make more during live shopping events which offer discounts than we do on regular pre-sales!) it's really a no-brainer. Don't be intimidated by the live aspect! It really humanizes the shopping experience which is so rare to come by these days. I truly can't wait to host another Livescale event.

Consonant Skin+Care

May 03, 2021  on Shopify

We have used LiveScale to run shopping events from our website a number of times. Each time we do a little better than the time before; but this last time, we did a lot better than the time before. We have learned there is both art and science to selling live on your own website, but when you crack the code, it can be great business! The science part is about having the right offers at the right time for the customers who are shopping; and the art part is about presenting the offers in a way that builds community with your customers, builds affinity for your brand, and most importantly, sells your products. The LiveScale team helped us with both the art and the science. As with all new technology, there were a few growing pains early on, but the support team was very responsive and even made sure they were on hand to support us in real time during our LiveScale broadcasts! If you're new to this kind of selling, I strongly recommend trying it as a complement to the selling you are doing in other channels. We love it, and so do our customers!

Boule de neige

Jun 18, 2020  on Shopify

Great experience doing a Live Shopping event using Livescale technology. The audience can shop directly in the video, it's very powerful (we had a 20% conversion rate during the 30mn live!!). Find your best influenceur and give it a try!

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