Reviews: LiveRecover SMS Cart Recovery

Customer reviews: LiveRecover SMS Cart Recovery

Reviews (71)

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What Merchants Think

Merchants largely view "LiveRecover SMS Cart Recovery" positively, highlighting it as a transformative tool for increasing revenue by recovering abandoned carts. Many were initially skeptical but were impressed by its effectiveness in delivering results quickly. The simplicity of setup and the value of human interaction in customer communications were frequently noted as significant benefits. Most merchants express satisfaction with their investment, emphasizing the app’s capacity to bring noticeable improvements to their bottom line.

Key Strengths

Effective recovery of abandoned carts, significantly boosting revenue.
Human interaction instead of automated bots, enhancing customer experience.
Fast integration and easy setup process.
Actionable insights and data to improve customer interactions and e-commerce strategies.
Scalability, making it suitable for businesses of various sizes.
Excellent customer support and service.

Common Concerns

Instances of delayed customer support responses.
Concerns regarding billing and cancelation processes.
Occasional technical issues with workflow initialization and agent interaction.

Final Thoughts

"LiveRecover SMS Cart Recovery" is generally well-received by merchants, who appreciate its direct impact on recovering lost sales and its ease of use. While issues with customer service responsiveness and billing practices have been noted, the app’s overall contribution to enhancing the sales recovery process and improving customer experience is undeniable. Suitable for e-commerce businesses of all sizes, its blend of technology and human touch provides a valuable edge in today’s competitive marketplace.

Jordan Craig

Nov 16, 2023 on Shopify

LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize. If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.

Dosaze

Oct 13, 2023 on Shopify

A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.