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Customer reviews: LiveRecover SMS Cart Recovery

Develop by LiveRecover

Reviews (95)

Overall rating
4.7

What Merchants Think

Merchants largely view "LiveRecover SMS Cart Recovery" positively, highlighting it as a transformative tool for increasing revenue by recovering abandoned carts. Many were initially skeptical but were impressed by its effectiveness in delivering results quickly. The simplicity of setup and the value of human interaction in customer communications were frequently noted as significant benefits. Most merchants express satisfaction with their investment, emphasizing the app’s capacity to bring noticeable improvements to their bottom line.

Key Strengths

  • Effective recovery of abandoned carts, significantly boosting revenue.
  • Human interaction instead of automated bots, enhancing customer experience.
  • Fast integration and easy setup process.
  • Actionable insights and data to improve customer interactions and e-commerce strategies.
  • Scalability, making it suitable for businesses of various sizes.
  • Excellent customer support and service.

Common Concerns

  • Instances of delayed customer support responses.
  • Concerns regarding billing and cancelation processes.
  • Occasional technical issues with workflow initialization and agent interaction.

Final Thoughts

"LiveRecover SMS Cart Recovery" is generally well-received by merchants, who appreciate its direct impact on recovering lost sales and its ease of use. While issues with customer service responsiveness and billing practices have been noted, the app’s overall contribution to enhancing the sales recovery process and improving customer experience is undeniable. Suitable for e-commerce businesses of all sizes, its blend of technology and human touch provides a valuable edge in today’s competitive marketplace.

Luxe B Co

Apr 25, 2024  on Shopify

This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.

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