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LiveRecover SMS Cart Recovery logo

LiveRecover SMS Cart Recovery

Develop by Shopify

$49-$500

/ Month
Free plan available 30 Days Free Trial

Boost revenue with human-powered SMS cart recovery

Real-time engagement
Custom workflows
Knowledge base
Unique discounts
Performance metrics

About LiveRecover SMS Cart Recovery

Launched Jan 13, 2021

Categories

Built by Shopify

Address

225 & 226, Ground Floor, Raghuleela Mega Mall,, Behind Pohisar Bus Depot, Kandivali West, Mumbai, MH, 400067, IN

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, our app will help your business grow.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, our app will help your business grow. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Pros

  • Boosts revenue, Average Order Value (AOV), and conversion rates via SMS
  • Live agents provide personalized outreach to recover abandoned carts
  • Easy integration with your store within minutes
  • Suitable for both enterprise DTC brands and small businesses
  • Real-time SMS conversation engagement with customers
  • Configurable workflows with custom conditions for abandoned carts
  • Use of existing FAQs to populate the Knowledge Base to assist agents
  • Unique one-time discount codes generated for each customer
  • Access to insights and performance metrics

Cons

  • Poor customer service with delayed responses – emails not answered in over 4 days and text support not responded in over 24 hours
  • Potential reliance on live agents which may not scale well if support response times are slow

Top Helpful Reviews

SAYSO

Dec 03, 2025  on Shopify

The team at LiveRecover is very responsive and helpful. Setup was a breeze, and I've had great customer service through onboarding and afterwards. I am looking forward to seeing recovered carts start to rise!

Dr.Dabber®

Oct 24, 2025  on Shopify

Super smooth onboarding, excellent support team, and impressive recovery results. Highly recommend if you’re looking to boost conversions without adding extra work.

MANSSION

Sep 30, 2025  on Shopify

From start to finish the team was so helpful which is one thing i look for when onboarding partners, but I couldn't recommend the app more! What a great tool to have at your disposal and really has made a difference

Vin.

Sep 24, 2025  on Shopify

I recommend LiveRecover to anyone with a Shopify store, a growing brand, or even just an entrepreneurial spark. It’s one of the easiest wins for boosting revenue and customer connection. Do yourself a favor and get LiveRecover!!!

Ellaé Lisqué

Jun 22, 2025  on Shopify

Their team is incredibly accommodating, collaborative, and truly cares about helping brands succeed. They made setup easy, listened to our needs, and consistently deliver great support. If you value top-tier customer service and a team that feels like an extension of your brand, LiveRecover is the one.

Ellaé Lisqué

Apr 28, 2025  on Shopify

Their team is incredibly accommodating, collaborative, and truly cares about helping brands succeed. They made setup easy, listened to our needs, and consistently deliver great support. If you value top-tier customer service and a team that feels like an extension of your brand, LiveRecover is the one. ✨

Caddis

Jan 12, 2025  on Shopify

I'll admit I was skeptical but we've been blown away by the results we've gotten and by the quality of service that LiveRecover agents have given our customers. Great team and great product!

Watch Connection

Nov 06, 2024  on Shopify

Excellent app! Goes a long way to recover lost revenue! Our store can see a difference first week onwards. Highly recommended

Sene

Sep 03, 2024  on Shopify

Thrilled with LiveRecover, this is a no-brainer to add revenue to the business. It took me forever to pull the trigger on this and wish I had done it earlier. This is an easy way to boost revenue to your business.

ShellShock Protection

Aug 26, 2024  on Shopify

We can't recommend Live Recover enough! Unlike other recovery tools that rely solely on automated bots, Live Recover employs real people to chat with potential customers. This human touch makes a world of difference, as it allows them to engage with customers who might otherwise slip through the cracks due to opt-in requirements. We were initially referred to Live Recover by another e-commerce business that had seen fantastic results, and it didn’t take long for us to understand why. The implementation was a breeze, thanks to their outstanding chat support. It’s refreshing to know that there are actual people on the other end, ready to assist—not just another bot. We’ve successfully implemented Live Recover across all three of our partner e-commerce businesses, and the results have been outstanding. We’ve recovered thousands of dollars in lost revenue, making this tool an invaluable part of our strategy. If you're looking to boost your recovery efforts, Live Recover is a must-have!

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