Live Commerce gives merchants a real-time view of active storefront visitors, including the pages they are viewing, cart value, buying intent, and live chat activity. Merchants can start conversations with shoppers, reply to incoming messages, manage unread chats, resolve conversations, and customise the storefront chat widget to match their brand. Live Commerce is designed to help merchants respond while purchase intent is highest, without forcing customers into a separate support channel.

• See live visitors, cart value, page activity, and buying intent in real time
• Start and manage two-way live chat conversations with active shoppers
• Customise chat colour, status, greeting, and availability to match your store