Reviews: Listrak: Email, SMS & Identity

Customer reviews: Listrak: Email, SMS & Identity

Reviews (21)

Overall rating

5

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4

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3
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What Merchants Think

Merchants consistently praise Listrak: Email, SMS & Identity for its user-friendly interface, seamless integration, and outstanding customer support. Whether it's for onboarding or ongoing assistance, the Listrak team is described as being highly responsive and proactive in helping businesses optimize their marketing strategies. The platform is lauded for its flexibility, data-driven insights, and ability to facilitate effective email and SMS campaigns.

Key Strengths

Intuitive and user-friendly platform
Exceptional customer support and high-touch service
Strong integration with e-commerce platforms like Shopify
Comprehensive data analytics and reporting capabilities
Effective email and SMS marketing tools with personalization options
Seamless onboarding process and smooth migration experience

Common Concerns

Occasional challenges with the dashboard UX/UI
Potential technical difficulties requiring support engagement

Final Thoughts

Listrak: Email, SMS & Identity is highly regarded for its robust features and top-tier customer service, making it a reliable choice for businesses seeking to enhance their marketing efforts. While there are minor concerns about the UX/UI, the platform's strengths far outweigh any limitations, making it a preferred solution for many merchants.

Greyson Clothiers

Nov 03, 2024 on Shopify

Listrak has redefined what it means to provide a white-glove service, distinguishing themselves from other ESP's. From the very beginning, their team has been exceptionally supportive during our onboarding process, guiding us in acclimating to the platform and continuing to help us create effective flows, marketing emails and segments tailored to our brand's unique needs. They've also been a great extension of support in helping us capitalize on revenue moments, ensuring we make the most of our campaigns. While the dashboard’s UX/UI can be challenging at times, Listrak has actively listened to our feedback. Their responsiveness to our challenges has reassured us that they are invested in enhancing the overall experience. We look forward to seeing how they continue to refine their platform!