Taranker.Com Logo
Linkpop logo

Customer reviews: Linkpop

Develop by Shopify

Reviews (91)

Overall rating
2.2

What Merchants Think

The "Linkpop" app has received mixed feedback from merchants. While some users appreciate its initial promise and ease of integration with their stores, others have expressed significant frustrations with persistent technical issues. Overall, merchants are divided, with many experiencing recurring outages and customization limitations.

Key Strengths

  • Seamless integration with Shopify stores.
  • Easy setup and use for creating customizable link pages.
  • Facilitates convenient checkout processes for customers.

Common Concerns

  • Frequent technical difficulties leading to outages and broken links.
  • Security issues with links being flagged as unsafe or redirecting inappropriately.
  • Limited customization options, such as inability to hide prices or branding.
  • Ineffective or absent customer support to resolve ongoing issues.

Final Thoughts

While "Linkpop" offers valuable features for integrating with the Shopify ecosystem, its current state is marred by frequent technical issues and insufficient support, negatively impacting merchant satisfaction. Users have reported loss of potential sales and frustrations stemming from unresolved problems, leading many to consider alternative solutions.

Prickly Provisions

Dec 08, 2024  on Shopify

Not good - customizations of color etc won't push out even though they are published. More than half the time the app is glitchy and can't even get to it.

M. Joseph Creations

Dec 07, 2024  on Shopify

Spoke with Shopify over a week ago regarding all of the issues with security certificates and no one being able to access the site. I was told they are aware of the issue and they are looking at a fix time of 4 days… that was over a week ago. It’s very frustrating to not have your link work for customers/potential customers. Please fix it Shopify!!

BBProjects

Nov 21, 2024  on Shopify

Idea is great, but analytics not workings. For all the time really no data, I don't know which links I need to remove and which to keep. Please fix that ASAP. But thanks that you've fixed links updating module, now it fast.

Amare Post Op Shop

Nov 10, 2024  on Shopify

This app has not been w2orking for weeks. Shopify support has kept me on the chat for 3 hrs at a time, 3 different times and it is still not working. the link that link pop generates is not secure and no one can seem to fix it. this app is useless. Shopify support has told me to reinstall and uninstall, use a different device and browser and etc, and STILL no one has been willing to help me or tell me what it keeps giving a server error. This is a problem with Linkpop directly and they refuse to fix it. This app is useless. It has been weeks and no one will help and the link does not work. Useless.

The Lemurian Rose

Nov 01, 2024  on Shopify

If I could give this app zero stars I would. It was wonderful in the beginning, but then it quit functioning every so often. I would report the outage and go through several hoops with support with no results. But eventually, it would work again. Finally, it stopped working altogether, and I reported it again. I was told the problem was on Instagram side and, there was nothing else Shopify could do. I'm sure you know that it is impossible to get support from Instagram, which is what support advised. This is a terrible app, it is not functional, and it will only cost you time and money, trying to get it to work and experiencing frustrated customers and lost sales.

Tienda Wowma

Oct 17, 2024  on Shopify

No funciona, no muestra ninguna estadística. En algún momento funcionó pero ha dejado de enviar datos, asi que no puedo medir el rendimiento de los links.

Lena Jane + Company

Oct 11, 2024  on Shopify

It worked great at the beginning. It no longer pulls up and I don't know how long its been doing this and the sales I may have missed... I even tried to uninstall and reinstall but it just errors out. thats great...

Varja Ositas

Aug 27, 2024  on Shopify

ery glitchy... Link pop is great similar to the Stan store but when shared to a social platform such as Ig or tiktok the link has issue as if it's not compatible.

Gilt & Glitter

Jul 02, 2024  on Shopify

In the installation process also it gives the below promot. "Prevented visiting a website that presents a data leakage threat Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data. You were protected from visiting this website by Kaspersky security. You can close this window with no risk. Hide details Detected at: 7/3/2024 12:31:00 PM Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E Blocked: by Web Anti-Virus Reason: threat of data loss Detection method: databases I understand the risks and wish to continue" * Once I pressed I 'Wish to continue', it lands on a blank URL.

SugaBabe Bracelets

Apr 04, 2024  on Shopify

I like this app. It's easy to use, and as simple as it is I can still customize the page a bit to look pretty and professional. I like that I can add external links to it, and that it makes checkout easy for customers! This is a good app, I wish the creators would update it to give us a little more leeway as far as customization and making it possible for users to also rate our products on the app. It's an easily customizable link that I can place in social media or on other websites and I can still analyze my site traffic on shopify. Nonetheless, I like it and definitely recommend it to any shop owner.

Urelas

Mar 16, 2024  on Shopify

I can't believe that Shopify developed this app. The core logic is very simple, it's just a link aggregator single page subdomain linked to a website. Yet, it's almost ALWAYS DOWN! Our linkpop URL simply returns "The page you're looking for couldn't be found" to the users who try to access it & we've lost business worth thousands of dollars because of this. It's crazy to me that a $100B company like Shopify has failed to develop such a simple application for their own platform.

Yakwax

Feb 22, 2024  on Shopify

Idea behind it is good but you can only have a single user within your Shopify store associated with the app. So if the business owner is the one that sets up the app they cannot have a staff member/different user on Shopify manage it as it won't exist for any other users of your store.

Lilac & Moonberries

Jan 18, 2024  on Shopify

Great idea, I love the fact that it's integrated with our eshop. Nevertheless, the page is often down and our followers are not able to access it (which we have confirmed ourselves when they contacted us). That's a big issue and it costs us money. So, I would not recommend as of now. Can't wait until this app becomes actually production-suitable and gets the features its competition already has.

DeesMerch

Dec 24, 2023  on Shopify

Have had for months and still cannot add products from my store. Followed every step. Wouldn’t recommend and I’m moving on…

orvelio

Oct 29, 2023  on Shopify

I must say, I do like that Shopify creates their own apps more and more. Though, Linkpop unfortunately lacks a few crucial features, that makes it not usable for me. I love that there are analytics built in, that it easily integrates with my store, and that the creation process is extremely easy. My problems with existing features: - The lack of ability to hide the product price of a product card. -> This is my biggest complaint that makes the app useless as I have different prices for products depending on the market. Linkpop doesn't track where the user lives at so it always shows the base price, which for some people is wrong and they'll get the surprise once they click on the product link. - The somewhat broken preview. -> Texts appear way too big compared to how it actually looks on the phone for example. - The lack of ability to hide the branding even as a paid option. Features I would like to see in there (and wonder why they aren't implemented already): - A collection link. The same as the product link, but with collections. - Additional social media handles: Vimeo, behance - An option to add a banner image - More fonts

Christina Lee Dot Meditation Âû

Sep 12, 2023  on Shopify

I have to start out saying I actually liked the app and how it syncs with my store. It is easy and convenient to use but I give it a one star because of the security issues I've been experiencing. I have this app connected to QR codes, social media, websites, etc and it's a massive pain in my side that I have to switch to another service. I've had an issue for who actually knows how long, that my link is being hijacked by other businesses outside the US. When someone clicks on my link in any of my bios, it redirects them to another company. This could explain large dips in my sales over the last several months, so who knows what has actually been happening. I've contacted Shopify support three separate times about this issue and they insinuated it's a problem on my end with my browser, cookies, or cache. They also can't replicate the issue... To be fair, they can't even figure out how to view my Instagram account which has thousands of followers. So of course they were not able to experience anything I was seeing first hand. I've also tried uploading video with my phone demonstrating my issue, but they only accept a very particular type of video that I was not able to get correct even after downloading the specific app they recommended. I have an iPhone which should have been an easy and seamless upload. After the third complaint and zero answers as to what was actually happening, I've decided to move all my linking services to another company. I don't feel comfortable knowing this is a Shopify product and Shopify cannot give me any answers, if my store is secure, or why this is happening. I have decided to go with a third party paid service. I feel more comfortable knowing my linking and website are totally separate so it won't compromise my store in any way.

Scroll to Top