We've had an exceptional experience with Limechat! the onboarding process was smooth and well-structured, thanks to the incredible support from our Customer Success Manager, Dipti Juneja. She was instrumental in helping us set up our workflows and build a robust customer support system on WhatsApp. Her guidance and proactive approach made the entire setup seamless and efficient. The Limechat bot itself is a game-changer—it now handles nearly 80% of our customer queries. This has significantly improved our response times and customer satisfaction. The platform is intuitive, reliable, and has become an integral part of our support operations. Highly recommend Limechat for anyone looking to streamline their support through WhatsApp, especially with such a dedicated team behind it!

We started out with Limechat for their support platform and soon subscribed to their Gen AI chatbot and Marketing Suite as well. Limechat and its two-way communication have played a pivotal role in our customer engagement, driving up our retention rate and LTV while also helping us close more sales from cart drop-offs. The AI chatbot has also streamlined our presales process to a large extent by providing accurate information regarding our products’ usage, maintenance & health benefits which was a huge roadblock for our customers to complete their purchase. A special shoutout to Ashwath Nitin our CSM who goes above and beyond to help us achieve our objectives!

Amazing team. What I loved is the ownership of the team to make it successful. Some pre-designed journeys could be there as in Improvemnt

Integrating with all of our marketing tools was effortless. They respond quickly and actively to assist in resolving any problems we encountered.

Been using Limechat for sometime now and it has been nothing short of expectations. Great dashboard, amazing UI, supportive team!

We recently launched our brand and partnered with Limechat for marketing and retention, and the results have been outstanding. Limechat has played a crucial role in driving impressive retention rates, reaching new audiences, and engaging our current customers through direct support on WhatsApp. The Limechat team has proven to be much more than just a service provider. They've truly become a valued partner in our growth journey.

Great product. Super easy to integrate. Fully automated journey's and campaign reports. Definitely recommend this to everyone. CS team is very supportive and always stays on top of the things. looking for a whatsapp automation.

Switching to LimeChat for our WhatsApp has been a brilliant decision. LC has significantly helped improved our WhatsApp communication strategy and the bot’s ability to handle customer queries have enhanced our customer experience.

We have been using whatsapp for more than 6 months , now we can see improvement in revenue of our website with the team support/ continuous meetings/ new challenges /trainings. Bhavya's contribution in aligning many thimgs/ added new intiatives in our business model had really helped us.

Great dashboard, super pleasant onboarding experience. The team has helped us understand each aspect in detail and has also been available for any and all queries!

- Great Dashboard, Clean & Simple UI - Hands on support, kudos to Mannan - Complete suite for whatsapp commerce - Helped us in conversing with our customers very efficiently and touchbase with them with campaigns and journeys - New Features are rolled out frequently, team is always trying to better the product as per the current market needs

The limechat app is good, smooth, team is helpful. It is an all in one solution for customer support The initial bot support encourages customer interaction until the agents get connected. Promotional side is good only if one actively engages in it(Broadcast,abandoned cart recovery or customer retention), it can bring in adequate ROI. The accounts team is slow with replies and payment update. Our trainer Ananya has shown more responsibility and solved issues when concerned teams are not responding

We have been working with LimeChat for almost a year and it has been an amazing experience. The onboarding process, enabling the bot and setting up customer support on Limechat was smooth. They always come up with new/problem-solving features to bridge the gap between the customer and the business. We have been able to solve queries instantly with our automated bot responses, our CSAT score has also improved. The catalogue is also working well. We have an overall report of our agent's performance also- resolve time, first response etc. Overall it's been an amazing experience, the LimeChat support team always answers and resolves our queries in real-time.

Limechat proved to be a really good solution for our customer support and whatsapp marketing needs It integrates well with all channels and the team is super supportive The onboarding was extremely smooth and the bot is effective in driving sales Would definitely recommend

We've had the pleasure of using LimeChat's chatbot and marketing automation tool, and it's been nothing short of a game-changer for our business Crave By Leena! Their chatbot is not just smart, it's brilliant. It effortlessly engages our customers, answers their queries, and guides them through our dessert offerings with a level of efficiency that we couldn't have imagined. Sure has reduced the burden on our CS teams. Their marketing automation capabilities have been pretty good too. Their intuitive features have allowed us to create personalized marketing campaigns that truly resonate with our dessert-loving audience. Their support team is responsive, knowledgeable, and genuinely invested in our success.

We have started using LIMECHAT for our fashion brand Wabi Sabi Styles and I must say the experience has been great. The app has helped us to increase my sales through its abandoned cart recovery feature and the chatbot has been very helpful in answering customer queries in real-time. Everything [process was completed on time and especially the support provided by Arya Lambe was excellent. Recommended app for every business