What Merchants Think

Overall, merchants have found "Kommo: AI‑powered WhatsApp CRM" to be highly beneficial for streamlining communication and organization. Users appreciate the platform's ability to centralize messages from various channels like WhatsApp and Instagram, enhancing efficiency and agility in customer interactions. Several merchants have successfully integrated it into their business processes, finding it easy to use, intuitive, and supportive in managing sales and customer relationships.

Key Strengths

• Effective centralization of messages from multiple platforms.
• Intuitive and easy-to-use interface.
• Facilitates efficient communication and organization.
• Strong integration capabilities, such as with Shopify.

Common Concerns

• Initial onboarding can be challenging with limited support materials.
• Occasional issues with support responsiveness.
• Some users find the interface unintuitive initially.
• Lacks some advanced features, particularly in automation and mailing functions.

Final Thoughts

"Kommo: AI‑powered WhatsApp CRM" is well-received as a valuable tool for businesses looking to streamline their communication and sales processes. Despite some initial learning curve and support challenges, the app is generally praised for its functionality, ease of use, and ability to integrate well with existing business systems.