KYC | Know Your Customer

Develop by Shopify

$10-$50

/ Month

Free plan available 3 Days Free Trial

Analyze customer returns, auto-tag frequent returners, and improve order quality.

Analyze return behavior

Auto-tag frequent returners

Disable cod checkout

About KYC | Know Your Customer

Launched Jun 19, 2025

Built by Shopify

Address

9th Floor, Solitaire Connect, Near Gallops Motors, SG Highway,, Ahmedabad, GJ, 380015, IN

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Description

Identify risky customers, reduce return rates, and manage orders smarter with customer insights.

Know Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits.

Track customer return behavior and calculate return order ratios easily.
Auto-tag risky customers based on return thresholds for quick review.
Disable COD at checkout for repeat returners (Shopify Plus only).

Pros

Helps reduce returns by analyzing customer behavior.
Improves order quality by tracking return history and calculating return ratios.
Automatically tags customers with frequent returns for easy identification.
Provides Shopify Plus merchants with the option to disable Cash on Delivery at checkout for customers with repeated return patterns.
Facilitates informed fulfillment decisions to safeguard profits.

Cons

Limited functionality for non-Shopify Plus merchants, as the COD disable feature is exclusive to Shopify Plus.
Potential for false positives where customers are wrongly tagged as risky based on return behavior.
May require merchants to regularly monitor and adjust settings to ensure accuracy and effectiveness.