Reviews: Klaviyo Reviews

Customer reviews: Klaviyo Reviews

Reviews (92)

Overall rating

4.6

5

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What Merchants Think

Overall, merchants express positive feedback regarding the "Klaviyo Reviews" app. Many highlight its ease of setup and integration with Klaviyo's existing email and SMS services. The app is frequently acknowledged for its ability to enhance customer engagement by streamlining review collection and integrating seamlessly with existing marketing workflows. However, there are still some notable concerns regarding specific features and customer support.

Key Strengths

Seamless integration with Klaviyo's email and SMS services.
Easy setup and implementation for new users.
Enhanced customization options allowing for personalized review requests.
Availability of a free version suitable for small businesses.
Effective review collection and customer feedback facilitation.
Excellent customer support experiences noted by some users.

Common Concerns

Issues with the app not being ready for release, with functionality problems reported during setup.
Errors experienced when connecting the app to stores and importing reviews.
Lack of a feature to show store's responses in the review widget.
Limitations in multilanguage capabilities and uploading images from mobile devices.
Inconsistent experience with customer support, varying in effectiveness.
Pricing concerns, particularly when scaling up from a free plan.

Final Thoughts

The "Klaviyo Reviews" app is widely regarded as a valuable addition for merchants already utilizing Klaviyo's ecosystem. Its strong points are its tight integration with Klaviyo emails and SMS, ease of use, and ability to enrich customer engagement. However, there are areas that require improvement, particularly regarding functionality glitches and some missing features. Overall, for businesses seeking to consolidate their marketing and review systems, "Klaviyo Reviews" is a promising option with room to grow.

nzodirtwear

Aug 07, 2024 on Shopify

We used to get some ncie reviews but since we deployed Klaviyo reviews (when Shopify reviews stopped) we have seen an uptick in the number of reviews - very useful.

Old South Mercantile

Jul 14, 2024 on Shopify

Great app. Very Easy to use!

My Style Items

Jun 30, 2024 on Shopify

Fantastic app

United RV Parts

Jan 26, 2024 on Shopify

Klaviyo reviews is a no brainer to add on to the Klaviyo services. Seamless to install and has the most important features - easy customer experience, Q&A, linking similar products, etc. The most important part of any app is the support available, and the Klaviyo team is awesome to work with. Any question that comes up is supported through chat and documentation. Highly recommend this app!

ONEKEEPER USA

Jan 24, 2024 on Shopify

Great support. The app was not showing the review on my template and the team worked hard to make the necessary adjustments to make it work. The interaction with the support team was great.

Aidan Gill for Men

Oct 24, 2023 on Shopify

Unable to manage reviews as I continue to get a 502 when I open the app.

Gear West

Aug 16, 2023 on Shopify

It's all about getting reviews, the way that this is integrated with our emails and allows customers to rate in the email makes all the difference. Going from a few reviews to consistently receiving emails has been a game-changer for us. Excited to see what comes next for the app.

Bicycle Warehouse

Aug 15, 2023 on Shopify

We transitioned to Klaviyo Reviews from Yotpo about ten months ago looking for additional customization options and couldn't be happier with the platform. Set-up was easy and the email flow has been one of our most engaged since shortly after launch. A big leg-up was Reviews' integration with Klaviyo for email and SMS. Before Reviews we were confined to a template with few customization options, now our request for reviews matches our brand's look and feel. We've also been able to A/B test sends to get the most out of our requests for reviews. If you're already using Klaviyo for email marketing Reviews is a no-brainer.