Klarna On-Site Messaging App Review for Shopify

Customer reviews: Klarna On‑Site Messaging

Klarna On-Site Messaging is a Shopify app that helps merchants boost conversions by displaying flexible payment options directly on product pages. This review covers its features, benefits, and real user experiences to help you decide if it’s right for your store.

Reviews (222)

Overall rating

2.7

5

3
4

1
3

1
2

5
1

22

What Merchants Think

Overall, merchants have expressed significant dissatisfaction with the "Klarna On‑Site Messaging" app. Many users highlighted persistent issues with setup and account integration, combined with ineffective customer support. While the few positive notes point to the potential usefulness of the app, they are largely overshadowed by the negative experiences reported by numerous merchants.

Key Strengths

Potential for useful messaging features if operational.
Easy to use interface for some users once properly set up.

Common Concerns

Poor customer support with long response times or no response at all.
Installation and integration difficulties, particularly with Shopify.
Technical issues with message visibility and app functionality.
Problems with accessing necessary accounts and the merchant portal.
Inability to customize CSS as previously possible.

Final Thoughts

The app "Klarna On‑Site Messaging" is seen as having potential benefits for enhancing e-commerce platforms, but numerous technical and support-related challenges have led to widespread merchant frustration. Improvements are necessary to address integration issues and responsiveness of customer service to unleash the app's full promise.

London Lash SANDBOX

Feb 07, 2024 on Shopify

Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.

Velureo

Jan 20, 2024 on Shopify

Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back

Fitness Equipment Now

Dec 17, 2023 on Shopify

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Pearl Envy

Nov 02, 2023 on Shopify

I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand

Nobbier

Oct 31, 2023 on Shopify

You used to be able to edit css of the element but for some reason it doesn't work with this app anymore. If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad