What Merchants Think

Overall, merchants have expressed significant dissatisfaction with the "Klarna On‑Site Messaging" app. Many users highlighted persistent issues with setup and account integration, combined with ineffective customer support. While the few positive notes point to the potential usefulness of the app, they are largely overshadowed by the negative experiences reported by numerous merchants.

Key Strengths

• Potential for useful messaging features if operational.
• Easy to use interface for some users once properly set up.

Common Concerns

• Poor customer support with long response times or no response at all.
• Installation and integration difficulties, particularly with Shopify.
• Technical issues with message visibility and app functionality.
• Problems with accessing necessary accounts and the merchant portal.
• Inability to customize CSS as previously possible.

Final Thoughts

The app "Klarna On‑Site Messaging" is seen as having potential benefits for enhancing e-commerce platforms, but numerous technical and support-related challenges have led to widespread merchant frustration. Improvements are necessary to address integration issues and responsiveness of customer service to unleash the app's full promise.