Klarna On-Site Messaging App Review for Shopify

Customer reviews: Klarna On‑Site Messaging

Klarna On-Site Messaging is a Shopify app that helps merchants boost conversions by displaying flexible payment options directly on product pages. This review covers its features, benefits, and real user experiences to help you decide if it’s right for your store.

Reviews (122)

Overall rating

2.5

5

3
4

1
3

2
2

5
1

23

What Merchants Think

Overall, merchants have expressed significant dissatisfaction with the "Klarna On‑Site Messaging" app. Many users highlighted persistent issues with setup and account integration, combined with ineffective customer support. While the few positive notes point to the potential usefulness of the app, they are largely overshadowed by the negative experiences reported by numerous merchants.

Key Strengths

Potential for useful messaging features if operational.
Easy to use interface for some users once properly set up.

Common Concerns

Poor customer support with long response times or no response at all.
Installation and integration difficulties, particularly with Shopify.
Technical issues with message visibility and app functionality.
Problems with accessing necessary accounts and the merchant portal.
Inability to customize CSS as previously possible.

Final Thoughts

The app "Klarna On‑Site Messaging" is seen as having potential benefits for enhancing e-commerce platforms, but numerous technical and support-related challenges have led to widespread merchant frustration. Improvements are necessary to address integration issues and responsiveness of customer service to unleash the app's full promise.

BibleSketchesUK

Jun 04, 2025 on Shopify

UPDATE: Since writing the review below, I have now had further communication and a solution from Klarna. The app was installed twice; once within Shopify, and again within the Klarna Portal. No idea how or why that happened as they appear as one and the same to thing to a new user with no previous experience, but this was causing my issue. I was contacted by Nicole from Klarna support after reading my review below. I'm glad it is sorted but frustrated that I had to waste time with 2 agents over chat, (who did not give a solution) and then write a review, just to get the help required. It was actually very simple to fix if only you knew it was an issue in the first place. But I appreciate Nicole reaching out and taking the time to understand the problem, and following up with clear instructions that resolved my problem. ---------------- As others have reported, there is clearly an issue with this app and Shopify. I've followed all instructions and still can not get the thing working. When support eventually respond, it's a standard robotic line of 'we can see you have successfully connected your store...' - Which is true, but it is not displaying the Klarna on site-messaging, and therefore it is not working. No assistance, you just get pointed you back to the instructions. very disappointing service from what should be a great solution. And please do not reply stating it's working, its not. It's connected, but not working.

Moncoinvintage

Jul 30, 2024 on Shopify

Hi how can i contact you