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Customer reviews: Klarna On‑Site Messaging

Develop by Klarna

Reviews (215)

Overall rating
2.5

What Merchants Think

Overall, merchants have expressed significant dissatisfaction with the "Klarna On‑Site Messaging" app. Many users highlighted persistent issues with setup and account integration, combined with ineffective customer support. While the few positive notes point to the potential usefulness of the app, they are largely overshadowed by the negative experiences reported by numerous merchants.

Key Strengths

  • Potential for useful messaging features if operational.
  • Easy to use interface for some users once properly set up.

Common Concerns

  • Poor customer support with long response times or no response at all.
  • Installation and integration difficulties, particularly with Shopify.
  • Technical issues with message visibility and app functionality.
  • Problems with accessing necessary accounts and the merchant portal.
  • Inability to customize CSS as previously possible.

Final Thoughts

The app "Klarna On‑Site Messaging" is seen as having potential benefits for enhancing e-commerce platforms, but numerous technical and support-related challenges have led to widespread merchant frustration. Improvements are necessary to address integration issues and responsiveness of customer service to unleash the app's full promise.

A Precious Flame

Feb 15, 2025  on Shopify

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers. For anyone out there struggling like i was just take a mental break. Then go back to the klarna app on your shopify store click the dots on the top right then hit manage it will send you to the klarna app log in with your business info and then follow the steps from there. Make sure you have your merchant ID handy. The app will automatically try to integrate. Then it will switch to your shopify store but it wont go through. There will be a box that says manual entry thats where you put in your merchant ID and then your done, its activated. I think thats all the steps lol, sorry if I missed one. Just follow the last few steps after that. Hope this helps.

Leah Ideas

Jan 30, 2025  on Shopify

The app is not working. Don't lie to people. I have not been contacted by any support team. The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

Gōkana Kimonos

Jan 06, 2025  on Shopify

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not at all interested in solving the problem.

Canine Culture

Jan 04, 2025  on Shopify

Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...

Fashiva

Nov 21, 2024  on Shopify

With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service? We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided all ID’s, business info displayed on our website, what else do you want? Very sad because as customers of Klarna we find it very useful and impactful. Such a shame we can’t offer it to our customers

The Foalyard

Oct 29, 2024  on Shopify

Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :( I have contacted [email protected] three days ago without an answer.

Everleaf

Sep 01, 2024  on Shopify

It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".

Attitude Fashion

Apr 07, 2024  on Shopify

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

walkingpad-de

Apr 03, 2024  on Shopify

It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.

LUMIEO

Mar 28, 2024  on Shopify

Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.

WONDERCRAFT LTD

Mar 10, 2024  on Shopify

Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.

DAVISPHONES

Mar 04, 2024  on Shopify

its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time

London Lash SANDBOX

Feb 07, 2024  on Shopify

Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.

Velureo

Jan 20, 2024  on Shopify

Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back

Fitness Equipment Now

Dec 17, 2023  on Shopify

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Pearl Envy

Nov 02, 2023  on Shopify

I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand

Nobbier

Oct 31, 2023  on Shopify

You used to be able to edit css of the element but for some reason it doesn't work with this app anymore. If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad

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