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Customer reviews: Kendall Analytics

Reviews (28)

Overall rating
4.8

What Merchants Think

Merchants overall praise "Kendall Analytics" for its comprehensive and user-friendly dashboard that consolidates multiple data sources, allowing for easy tracking of business performance. Many users appreciate the continuous addition of features and a responsive support team led by Brad. The app is considered high value given its affordable pricing structure, which does not increase with volume.

Key Strengths

  • Comprehensive dashboard integrating various platforms (e.g., Shopify, Google, Meta)
  • Customizable and intuitive UI
  • Ongoing feature updates and improvements
  • Flat-rate pricing model
  • Responsive and supportive developer team
  • Accurate and explainable data insights for better decision-making
  • Easy and quick installation process

Common Concerns

  • Occasional shortcomings in customer service response times
  • Issues with booking onboarding calls
  • Challenges with data tracking and accuracy

Final Thoughts

"Kendall Analytics" is widely regarded as a valuable tool for e-commerce businesses seeking to optimize their marketing strategies and understand customer acquisition better. Despite some concerns about customer service, its strong feature set and reasonable pricing make it a preferred choice over more expensive competitors.

Hyprcharge

Apr 17, 2024  on Shopify

Very poor customer service. Replied to one of my tickets and not the second. Trying to book an onboarding call and it keeps saying there is no availability for months. I had asked how the accurate the data was and to try set it up they only responded to how accurate the data was and could not give me a solid answer. URL parameters are in facebook as described and still not tracking. Some ads are ready to scale and I need assistance for tracking. I used triple whale before and they were excellent ill be going back to them

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