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Customer reviews: Katana Cloud Inventory

Reviews (165)

Overall rating
4.3

What Merchants Think

Overall, "Katana Inventory Management" garners mixed reviews from merchants. While some users praise its intuitive interface and supportive customer service during the initial setup, others express dissatisfaction due to pricing changes and technical glitches. The app seems to offer effective inventory management features that have made a notable impact on some businesses, but issues with cost and functionality have led some merchants to seek alternative solutions.

Key Strengths

  • Intuitive platform that saves automatically, allowing seamless task transitions.
  • Strong customer support during onboarding and usage.
  • Useful forecasting, material tracing, and planning features.
  • Effective remote inventory management capabilities.
  • Easy integration with platforms like Shopify and Xero.

Common Concerns

  • Significant price increases and removal of features.
  • Glitches and the need for manual workarounds.
  • Lengthy onboarding process for some users.
  • Concerns about customer service and billing practices.
  • Issues with scalability and feature maturity at higher price points.

Final Thoughts

"Katana Inventory Management" presents a powerful tool for businesses focused on inventory management, with a range of appreciated features and integrations. However, its appeal is hindered by pricing volatility, technical issues, and customer service challenges. While it suits some businesses well, others may find themselves exploring alternatives for better cost efficiency and reliability.

Vave Health

Mar 27, 2025  on Shopify

We’re a new user to Katana and have recently integrated it with Shopify. All indications suggest that this integration is a fantastic solution, eliminating the need for manual data entry and enhancing the accuracy of orders. As we gain more experience with the intricacies of the integrations, we’ll share more insights and feedback. For now, it’s an excellent start.

Beck's Broth

Mar 11, 2025  on Shopify

We've been using Katana Cloud Inventory Management for our product-based business, and it has been a game-changer! The platform itself is incredibly intuitive and easy to navigate, which made the transition seamless. What truly stood out was the Katana team—they were super helpful during the entire setup process, answering all of our questions and making sure everything was tailored to our needs. Having their support made all the difference. Katana is definitely an asset for any product-based business looking to streamline operations with an easy-to-use and supportive system. Highly recommend!

Portable Propane Fire Pit | Howl Campfires

Mar 11, 2025  on Shopify

We've been using Katana for a couple months, and it has made tracking inventory much easier. There is room for improvement, especially to the interface with Quickbooks, but overall we're satisfied with the product and continuing to become more proficient. Customer service has been great, particularly our onboarding coach, Brendan, who was a delight to work with. He's extremely knowledgeable about every facet of the product and explains things clearly. He was always responsive, patient, and ready with answers, often going beyond expectations. We cannot thank him enough.

Cheeky Cocktails

Mar 11, 2025  on Shopify

We are Cheeky Cocktails (makers of premium syrups and juices for the bar) and recently changed over our inventory management system to Katana. We couldn't be happier with the experience and the support we received from Steven White and his team. Onboarding was flawless and integration into Shopify was very positive. We look forward to growing with them and using their incredible platform.

Elm Dirt

Feb 12, 2025  on Shopify

Katana has been fantastic since we began using it 4 months ago. My sales rep worked with me to get pricing that matched our budget and use needs for our very seasonal business. My onboarding rep was always accessible. It was very easy to set up meetings with him and he was very responsive via email and personalized step-by-step videos for managing support in between. The platform is intuitive and saves automatically so it is easy to move from one task to the next. Favorite features include the forecasting, material tracing, and material planning. We had used Cin7 previously and that seems prehistoric in comparison to Katana's functionality. Strongly recommend Katana for both the platform itself as well as the support provided to ensure success.

SolBrush

Feb 04, 2025  on Shopify

We've been very happy with Katana. It makes it easy to remotely manage inventory and see everything going on. We were able to bypass some of the long onboarding because we knew what we were doing. Overall very happy and keeps us very organized!

Sun & Seed

Dec 19, 2024  on Shopify

Boris Dental

Dec 18, 2024  on Shopify

We have been using this system for about 2 months and we are very satisfied. We have tried many inventory systems and finally found what we were looking for. I would especially like to thank Fred for all his help.

Race German

Dec 16, 2024  on Shopify

Onboarind takes a while, but there is a lot to take in with the software. Once up and running its great. Brendan was very helpful and responsive. A very powerful tool when used correctly.

The Six Bells

Dec 16, 2024  on Shopify

Our onboarding manager, Steve, was incredibly helpful during the transition to Katana. So far, we’ve had a great experience using the platform.

Backland Expedition Gear

Jul 14, 2023  on Shopify

Katana is the right blend of simplicity and automation for our organization and we think it can take us to 10x the revenue we have now. The implementation was straightforward and the integration to Shopify and Xero was the deciding factor. The variants we create in Shopify come directly to Katana for simplified setup. There are a few gaps that we have been able to work around, but with the regular cadence of releases, we are confident they will be filled.

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