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Customer reviews: Kangaroo: Loyalty and Rewards

Kangaroo Rewards is a Shopify app designed to boost customer loyalty through rewards, points, and referral programs. Reading authentic reviews helps merchants evaluate its effectiveness, ease of use, and value for their store.

Reviews (39)

Overall rating
5

What Merchants Think

Kangaroo: Loyalty and Rewards is generally well-received by merchants who appreciate the platform for its ease of use and effectiveness in enhancing customer retention. Many users highlight the app's ability to integrate seamlessly with various systems such as Shopify, thereby enabling a cohesive reward experience for both in-store and online customers. The real-time assistance from a responsive support team, especially individuals like Mario Tahan, stands out as a key strength that many merchants value considerably.

Key Strengths

  • Excellent and responsive customer service.
  • Easy to set up and use, with a friendly interface.
  • Seamless integration with platforms like Shopify, Lightspeed, and Klaviyo.
  • Highly customizable rewards and points systems.
  • Effective in increasing customer retention and sales.
  • Ability to link physical store loyalty with online points and rewards.

Common Concerns

  • Pricing may be high for some small businesses.
  • User interface not appealing to all users.
  • Integration with POS systems can be challenging.

Final Thoughts

Overall, Kangaroo: Loyalty and Rewards appears to be a powerful tool for businesses seeking to enhance their customer loyalty strategies. The outstanding customer service and flexibility in customization are frequently highlighted as advantages, making it a recommended choice for businesses prepared to invest in a comprehensive loyalty program. However, potential users are advised to consider the cost implications and ensure the interface meets their aesthetic preferences.

Mamma's Haven

Jul 15, 2025  on Shopify

Great Service, a special thank you to Theresa from the Kangaroo team for her incredible support. She was extremely helpful, responsive, and made the entire process smooth and easy to understand. It’s always a pleasure working with someone so professional and supportive. Truly appreciate her assistance!

Koalapicks

Jul 03, 2025  on Shopify

The team is helpful, shoutout to Mario for always being punctual and ready to assist us at any time of the day.

Cosmetista

Jun 17, 2025  on Shopify

Perfect

Yourglam

Jun 10, 2025  on Shopify

Great service, the support team is amazing and always available to respond to our requests.

Rifai EU

May 08, 2025  on Shopify

Great experience, the support team is consistently available and incredibly responsive , always quick to assist whenever needed.

Squash Blossom Boutique

May 02, 2025  on Shopify

Their customer service is the best! I had a great experience working with Theresa. She answered all of my questions and followed up promptly with any open items. It's truly a pleasure to work with their team.

Shop Good

Mar 10, 2025  on Shopify

Our experience with Kangaroo has been very positive. From the initial onboarding to ongoing support, the team has made the implementation of our rewards program seamless. Their guidance has been clear and helpful, ensuring we were set up for success from the start. A special thank you to Mario, whose support has been especially valuable throughout the process. We appreciate Kangaroo’s commitment to making this transition smooth and their continued responsiveness as we navigate our new program.

Bayté Azka

Mar 06, 2025  on Shopify

Great software for businesses looking to build customer loyalty effortlessly. The platform is easy to use, packed with useful features, and helps increase customer engagement effectively. Their customer support is also excellent—responsive, knowledgeable, and always ready to assist. Highly recommend it for any business looking to enhance its loyalty program!

Wrightsock

Feb 25, 2025  on Shopify

Good customer service and easy to use. Mario Tahan has been great!

Rifai UK

Feb 24, 2025  on Shopify

Amazing experience especially with the customer service

ANOTHER STORE

Feb 21, 2025  on Shopify

Excellent app with amazing support.

Men Wardrobe

Feb 21, 2025  on Shopify

It's a great app with excellent support! The app works smoothly and has advanced features. The support team is responsive and helpful, resolving any issues quickly. Highly recommend!

Nadine Njeim Beauty KSA

Feb 20, 2025  on Shopify

Good customer service & very professional. A must-have application!

Vintage Wine Cellar Lebanon

Feb 13, 2025  on Shopify

Sablés Gourmets

Feb 12, 2025  on Shopify

Great platform and excellent customer service, specially from Mario Tahan!

Waha Lifestyle

Feb 05, 2025  on Shopify

It is always a pleasure working with their amazing team!

Loolia Closet

Jan 26, 2025  on Shopify

Very patient and professional!

Lets Organic

Jan 20, 2025  on Shopify

Great App. Great Support Team.

Wild Highlands Coffee

Dec 18, 2024  on Shopify

Easy to install, with step by step help from real people. Our POS customers love the loyalty scheme and leave their own 5* reviews quoting the scheme. From a business user perspective, the help desk is probably the best I've ever come across. Actual real people are on the other side of the chat and genuinely understand and are able to help with any problems. We exchanged our card loyalty scheme for a digital one, the price is pretty much on par with our card costs, but the digital version provides so much more....linking our physical store customers with our online store is a functionality we would never have gained from our card system.

Vape.ae

Dec 11, 2024  on Shopify

Great app and amazing team!

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