Kal AI streamlines customer support by embedding an intelligent chat assistant that answers product questions, handles order tracking, and triages FAQs automatically. By leveraging your store’s own product catalog and custom knowledge base, it reduces response time, frees up staff, and delivers consistent, on-brand interactions.

• AI-driven chat widget that understands text, images, and your store’s catalog.
• Customizable FAQs and category management.
• Order and shipment tracking via chat.
• Appearance and behavior settings for branding and placement.
• Chat history storage and review dashboard for customer analysis.