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Customer reviews: PreOrder App+Partial Payment K

Develop by Kaktus

Reviews (591)

Overall rating
4.7

What Merchants Think

The "PreOrder App+Partial Payment K" receives mixed reviews from merchants. Many praise its impressive support team and effective functionality, noting its ease of use and utility in handling complex pre-order scenarios. However, some users report issues with unexpected charges and occasional technical problems, causing frustration despite the app's potential benefits.

Key Strengths

  • Excellent customer support, noted for promptness and effectiveness.
  • User-friendly interface, easy to learn, with a short setup time.
  • Effective handling of complex requests without hassle.
  • Improves pre-order conversion rates significantly.

Common Concerns

  • Reports of unexpected or erroneous charges and billing issues.
  • Persistent technical problems for some users, such as add-to-cart function glitches.
  • Some difficulty in resolving issues even with support intervention.
  • Instances of continued charges after app deactivation.

Final Thoughts

Overall, "PreOrder App+Partial Payment K" is valued for its robust support and ease of use, making it a potent solution for managing pre-orders. However, recurring billing issues and occasional technical glitches serve as notable deterrents, impacting the otherwise positive experience for some users.

Binky

Nov 17, 2024  on Shopify

What can I say from install to now soon to be uninstall - problems! Add to cart function does not work - on my site The ap removed add to cart button from my site I now have to re-upload and publish multiple SKU's What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly.

Mirror Skin

Jun 26, 2024  on Shopify

Absolutely the best pre-order app. Customer support is ALWAYS there to help out. Set-up was 5 minutes and CS was there to support for human error immediately. Too easy.

NOA | AON

Jun 11, 2024  on Shopify

Impressive performance and outstanding support. We've thrown some pretty complex requests at them and they handle everything like a pro. Any problems are solved swiftly. Excellent support overall

Chris's House

May 23, 2024  on Shopify

great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!

Your Protocol

May 17, 2024  on Shopify

This has been my favorite app for over a year now for all of our pre-orders. The team is phenomenal every single time. Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter. The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.

Happi Bebe

Apr 01, 2024  on Shopify

(Update) After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app. (Previous review) Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.

Blush and Bashful Book Boutique

Mar 28, 2024  on Shopify

Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.

LuminaraLuxe

Mar 21, 2024  on Shopify

I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne. She was prompt in responding, clear in communication and immediately assisted me with my requests! Very pleased with the service received today. Thank you Anne!

Metalmotte GmbH

Mar 20, 2024  on Shopify

Ja definitiv empfehle ich diese App. Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt. ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde. Anne hatte zu allem einen Tip! Lieben Dank Sara

Labfifteenco

Mar 12, 2024  on Shopify

Sudden charges after being installed and used for 3 months without charge Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue I would not recommend this app dev at all after my experience ***Update*** 2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review: I would not recommend this app at all after my experience

STIK-ITY.

Dec 18, 2023  on Shopify

The customer Service was amazing! I had a problem and Tess was so quick to offer help. It always reassuring when you have that kind of support. Thanks again!

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