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Customer reviews: Justuno ‑ Email & SMS Pop ups

Develop by Justuno

Reviews (2,306)

Overall rating
4.7

What Merchants Think

Merchants hold mixed opinions on "Justuno ‑ Email & SMS Pop ups". Many users appreciate its contribution to increasing site conversion and the positive impact of managed services and customer support, particularly praising team members like Miranda for their innovative approach. However, others have reported severe technical issues, challenges with user-friendliness, and concerns about billing practices.

Key Strengths

  • Strong site conversion improvement when used correctly.
  • Managed services are highly praised for strategic support and integration.
  • Responsive and knowledgeable customer support team.
  • Seamless integration with platforms like Shopify.
  • Creative and innovative marketing strategies provided by account managers.

Common Concerns

  • Technical glitches and application instability.
  • Challenges with saving customizations and live application of changes.
  • Concerns over billing practices and lack of refunds for inactive service periods.
  • Lack of immediate impact on conversions for some users.
  • Mismanagement of marketing campaigns and promotions for some small businesses.

Final Thoughts

"Justuno ‑ Email & SMS Pop ups" can be a valuable tool for boosting conversions and enhancing marketing efforts when it functions well and the additional services are leveraged. It offers considerable customization and integration potential, yet its technical and billing issues severely detract from its utility for some merchants. Potential users should weigh these strengths and concerns carefully based on their business size and marketing objectives.

Jennifer Zeuner

Nov 05, 2024  on Shopify

Horrible experience. This app used to work for us, now it is super glitchy. It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day. On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live! I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible. Don't waste your time or energy.

Amai Amara

Oct 09, 2024  on Shopify

JustUno has definitely been the game changer in helping our conversions rise. Miranda is an absolute delight to work with and always has great ideas to further grow our brand. Highly recommend!

Kerrits Equestrian Apparel

May 16, 2024  on Shopify

I've been working with JustUno for a few years now. I really like working with Miranda from their team. She's my account rep and always brings a ton of great ideas to the table when we do our check-ins. They have a lot of features, so many options when it comes to targeting your website visitors, I simply don't have enough hours in my day to do them all but there' lots you can do with their app. Definitely worth trying if you are on the fence.

Kiyonna

Apr 23, 2024  on Shopify

We've been using Justuno self-managed for the better part of the last 7 years, and have been so happy with it. However, moving to Managed Services has been a game-changer for us! We never knew what we were missing, how fully customizable the platform and functions are, what additional functions were available to us that were going unused because we thought they would be too complicated to use, etc. And, to top it all off, our dedicated account manager, Miranda, has been a dream to work with! Seamless integration with Shopify (we are on Plus), in literally two keystrokes. There are a lot of marketing add-ons in the Shopify App store, but if you want something that just works, has US based support and customer service, and will be there for you whether you're just starting out/growing, or are a full blown e-comm behemoth, Justuno is the marketing app I'd recommend.

TRIBAL Hollywood

Apr 12, 2024  on Shopify

Using Justuno for our on-site promotions has been a game-changer for our marketing strategy. Their platform seamlessly integrates with our Shopify store, and it’s incredibly easy to launch and manage promotions that truly engage with our audience. I also highly recommend Justuno's managed services as an option. We’ve taken our promotional campaigns to the next level with their work. Their team is not just responsive and knowledgeable; they bring a level of expertise and innovation that adds significant value to our efforts. The guidance, innovation and creative they provide have helped us not only in executing effective promotions but also in ensuring these are perfectly aligned with our marketing goals and our brand. Justuno has become a core component of our marketing infrastructure. Their tools and services have empowered us to create compelling, effective promotions that drive engagement and sales. If you're looking to enhance your on-site marketing, I can't recommend Justuno highly enough.

My Bougie Bottle

Jan 25, 2024  on Shopify

The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions. Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc. In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services! I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF. This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!

JNCO Los Angeles

Dec 10, 2023  on Shopify

Terrible App and dishonest customer service. On record, this app was generating 0 impressions on our site for 8 months (costing thousands of dollars). When our team discovered not only this, but also that the app was charging us for "extras" we never opted into, the customer service team refused to refund us for the inactive months, offering only a refund for 1 month of unapproved "extras". Totally ineffective app, fraudulent company. Stay away.

Orgullo Coffee Company

Dec 01, 2023  on Shopify

This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.

David Crighton

Jun 05, 2016  on Shopify

This app is awesome and so is the Justuno Team. They write some really good blogs, offering some pre-made graphics that are good and generally provide a good product at a reasonable cost. They continue to make improvments to their "how to information' as they grow

jimmyCASE

Apr 27, 2014  on Shopify

justuno has been a great addition to our Shopify store http://thejimmycase.com/ We have tried a variety of apps and unlinked most. But justuno is written well and is adaptive to our needs. It is easy to customize the colors to match our site. The look is clean, so it doesn't fight the design. 100% recommend justuno.

Reviv Serums

Apr 07, 2014  on Shopify

Easy to implement; nice customization interface; and I've already added to my email marketing list. Nice.

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