Reviews: Junip ‑ Product Reviews App

Customer reviews: Junip ‑ Product Reviews App

Reviews (744)

Overall rating

4.9

5

279
4

18
3

2
2
1

3

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

User-friendly interface and easy setup/installation
Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
Effective integration with Shopify and other apps like Klaviyo and Gorgias
Customizable features catering to specific business needs
Value for money compared to competing review apps
Increases in user-generated content through effective review collection

Common Concerns

Lack of multilingual support in templates (e.g., for non-English speaking clients)
Limited customization options for email templates and certain styles from the admin panel
Some features, such as hiding individual images in reviews, not available
Challenges with media upload during review imports
Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

STYLENN

Dec 24, 2024 on Shopify

Great app nothing more nothing less to add great app

Livi and Rose

Dec 23, 2024 on Shopify

Omni Nutrition

Dec 23, 2024 on Shopify

Quality is Key Decor

Dec 22, 2024 on Shopify

Awesome!! The best reviews app we've tried so far!

Coffee Beanery

Dec 22, 2024 on Shopify

We have been with Junip for over a year. Super easy to set up and get rolling. It looks great and anytime I have had to contact support they are always quick and helpful.

Thrilling Foods

Dec 21, 2024 on Shopify

Works well, reasonably priced.

Ukiyo Cosmetics ♡︎

Dec 20, 2024 on Shopify

Flexicommerce

Dec 20, 2024 on Shopify

Satisfait je recommande Wouah

Hang Free®

Dec 20, 2024 on Shopify

I've never left a review for an app before but honestly, this one deserves it. We have used Junip for going on 4 years now and they have been nothing but great. It's easy to use, easy for our customers to use, and looks great on the website. Its 100% worth the money. It gets a little pricey when you start getting a lot of monthly orders but honestly, its worth it, our customers love it. If you are wondering if you should get this app to host your reviews, you should.

WeNatal

Dec 19, 2024 on Shopify

Junip is great and so easy to use. The team is super helpful an supportive.

Bioligent

Dec 19, 2024 on Shopify

Genuinely one of the best review apps I've ever used and has everything I would need. Email flows, automated customer messages, displays on the site, and completely automated. Mix that with the incredible customer service from Leah and the team, an amazing app overall.

Bogey Bros

Dec 18, 2024 on Shopify

AMAZING app, AND customer service!

CENTRED.®

Dec 17, 2024 on Shopify

We love Junip! I love that our customers can see more specific information so that they can be more confident when making their purchases. Thank you :)

Dr. Ashley Wellness

Dec 17, 2024 on Shopify

We really enjoy the ease of this app. It helps our customers easily review our products. Meanwhile it helps us keep our reviews organized!

Lumora

Dec 17, 2024 on Shopify

Customer service is excellent, Malvina went above and beyond to help me resolve an issue regarding installation and the customization of the app is perfect. 10/10

Bonjibon

Dec 17, 2024 on Shopify

We've tried a few review apps and Junip blows them all away. Specifically we wanted a review app that worked with the look of our site and they deliver on this. Beyond that, their support is top tier, there is usually always a REAL HUMAN (like Stuart) to help you troubleshoot whatever is going on with any issues you may have. Additionaly they take your suggestions for improvement to heart. The back end is really easy to navigate and I love that there is a built in function to send customers a promo code post-review.

Alaska Gold Seafood

Dec 16, 2024 on Shopify

Great set-up but would really like a block list for not sending emails to certain customers.

BERO

Dec 15, 2024 on Shopify

We selected Junip after considering many others (Yotpo, Okendo, Judge.me, and more) and are very happy with our decision. The platform is easy to use, easy to understand, and integrates well with all of the apps we need it to. On top of this, the level of support from the Junip team, even after launch, has exceeded our expectations and is so appreciated for a small team like ours.

Everform Therapywear

Dec 15, 2024 on Shopify

Great APP, Awesome support

Backyard Escapism, Inc

Dec 15, 2024 on Shopify

Great support, easy to implement and change