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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (743)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Kill Crew

Jan 11, 2025  on Shopify

UNUM WILD

Jan 11, 2025  on Shopify

Absolutely love it. Very easy to set up.

StoreYourBoard

Jan 09, 2025  on Shopify

We have enjoyed using this app- super simple and user friendly! Also great customer service. Leah was quickly able to help me add reviews to our collection pages.

BLACKLABEL Supplements

Jan 08, 2025  on Shopify

We sell dietary supplements. Our rep at Junip has been awesome. They are working on a syndication option to show review we collect on our site, on larger retail sites that we work with. I'm convinced that that has been part of our increased sales on those sites. Thanks guys, keep up the innovations.

Only Curls EU

Jan 08, 2025  on Shopify

Can't fault this app. Reviews are really important for our brand, and Junip makes it very easy to gather them. It's a very mobile first format - which makes it super simple for our customers, and has definitely increased our review rate. Really happy with it, and most importantly it's a fantastic platform for our customers to showcase their thoughts and feelings. 5 stars all round!

Bella Adornia

Jan 08, 2025  on Shopify

Exactly what I needed as a new business owner seeking a way to capture reviews and analytics. First app I installed; love it!!

UpCircle Beauty

Jan 07, 2025  on Shopify

Amazing support with particular reference to Leah who helped us optimize our flows to get the highest number of reviews - thank you so much! Marcus has also been incredible throughout!

Shape Secure

Jan 05, 2025  on Shopify

ION*

Jan 05, 2025  on Shopify

Malvina has been an incredible support for our team as we've launched Junip on our site--attentive, knowledgeable, patient, and quick to respond. We're grateful for her top notch customer service and look forward to getting awesome results with this new platform!

Snap Supplements

Jan 05, 2025  on Shopify

Solid, easy-to-use platform to implement with a great customer UX. has pretty much all of the features you'd want right outta the box and a very helpful support staff that is very willing to work with you to solve any problems that may arise!

CareNatal

Jan 05, 2025  on Shopify

Been having a great time with the app. Customer service is top notch, shout out Leah

Newport Vessels

Jan 05, 2025  on Shopify

We recently switched to Junip and have been seeing great results. The setup process was seamless and easy to implement across the site, and their support team is highly responsive in addressing any questions or issues. Highly recommend!

Kyra's Kreations Skin Care

Dec 31, 2024  on Shopify

Love it, easy to navigate & my customers actually use it too

Hilo de Nube Oaxaca

Dec 29, 2024  on Shopify

Rebundle®

Dec 29, 2024  on Shopify

No complaints so far!

NY Gift Boutique

Dec 26, 2024  on Shopify

This app is easy to use and customer service is very helpful, with any app you gotta get the hang of it but it is worth it. It works very well.

Little Trouble

Dec 26, 2024  on Shopify

great review app!

Mammalook

Dec 25, 2024  on Shopify

JK Adams

Dec 25, 2024  on Shopify

Junip has enabled us to increase our rate of customer reviews. We use customer feedback in developing new products and the reviews via Junip have been a great help. It is very easy to use and integrate into your Shopify store.

FULLNOON

Dec 24, 2024  on Shopify

Easy to use - really happy with the product

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