Reviews: Junip ‑ Product Reviews App

Customer reviews: Junip ‑ Product Reviews App

Reviews (743)

Overall rating

4.9

5

278
4

18
3

2
2
1

3

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

User-friendly interface and easy setup/installation
Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
Effective integration with Shopify and other apps like Klaviyo and Gorgias
Customizable features catering to specific business needs
Value for money compared to competing review apps
Increases in user-generated content through effective review collection

Common Concerns

Lack of multilingual support in templates (e.g., for non-English speaking clients)
Limited customization options for email templates and certain styles from the admin panel
Some features, such as hiding individual images in reviews, not available
Challenges with media upload during review imports
Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Create Wellness

Mar 17, 2025 on Shopify

We've had a great onboarding experience with Junip! Leah has been extremely responsive and helpful, including redoing our imports a couple of times due to technical issues from our previous partner. Highly recommend - one of the easier tech transitions I've done in my career.

Divine Fashion Boutique

Mar 17, 2025 on Shopify

I received my first review but was unsure how to publish on my webpage. Leah was very informative and was very helpful. Thank you Leah!

hushcrafts

Mar 14, 2025 on Shopify

Victory Lab

Mar 14, 2025 on Shopify

Very helpful and simple. Thank you

bluntoutairfreshener

Mar 13, 2025 on Shopify

5 Stars!

Moonlight Handcrafted Candle and Soap

Mar 12, 2025 on Shopify

REVYVE

Mar 11, 2025 on Shopify

Alaskan Salmon Company

Mar 11, 2025 on Shopify

so far so good

Glam'byDelphine

Mar 08, 2025 on Shopify

The SportScreen Ltd.

Mar 07, 2025 on Shopify

Fast and nice customer service. Really enjoying this app.

Hot Date Kitchen

Mar 07, 2025 on Shopify

Great free plan. Fast support. Effective (customers actually leave reviews). What else can you ask for?

bluntoutairfreshener

Mar 07, 2025 on Shopify

Parc Shop

Mar 06, 2025 on Shopify

Junip is really user friendly and syncs to our shopify seamelessly. We've been happy with this app so far and our customers find it really easy to leave a review. We've run into a few technical issues and Leah has been so helpful and responds promptly and was able to fix our issue in a very timely manner.

Ascent Nutrition

Mar 06, 2025 on Shopify

Junip has been a great alternative to YotPo reviews! Malvina was so helpful during the setup and even gave great tips and recommendations along the way. Onboarding and implementation was super easy! I would definitely recommend this app to anyone that is looking for a good app for reviews. A very cool feature is the group reviews which allows you to add single product reviews to your bundles if you offer bundles and don’t have reviews for the bundles themselves.

My Store

Mar 05, 2025 on Shopify

Verset

Mar 05, 2025 on Shopify

Amazing

21collagen

Mar 04, 2025 on Shopify

Malvina from Junip provided outstanding support! She guided me through the entire process step by step, making it easy to solve my issue. Thanks to her help, I was able to successfully import reviews into my site without any hassle. I truly appreciate her patience and expertise—highly recommend Junip’s support team!

Otella

Mar 03, 2025 on Shopify

Love Junip! Their support is second to none (Leah in particular). This makes integrating the app so much easier than with other providers. Their user interface is straightforward and easy to navigate. Thank you. Otellacool.com.

Alysian

Feb 28, 2025 on Shopify

I'm just beginning with this app and so I can't speak to all of the features and functionality just yet but the immediate support by chat is amazing. Leah of customer support was incredibly responsive and detailed.

The Stonefly

Feb 27, 2025 on Shopify

Love Junip! Really helps streamline operations.